LÊ THỊ KHÁNH HUYỀN
Hanoi
Summary
Banking operations leader with 15+ years of experience at Sacombank, specializing in Customer Service, International Payments, and Treasury. Proven record of driving operational excellence, risk control, and team performance. Recognized for outstanding contributions across multiple years and fluent in English and French, enabling effective collaboration in international banking environments.
Overview
17
17
years of professional experience
Work History
Deputy Head of Customer Service
Sacombank
Đống Đa
01.2023 - Current
- Supervised transaction hall, managed KPIs, trained staff, and improved compliance.
- Banking operations leader with 15+ years of experience at Sacombank, specializing in Customer Service, International Payments, and Treasury.
Transaction Processing Controller
Sacombank
Đống Đa
01.2022 - 01.2023
- Oversaw cash/FX transactions, resolved client complaints, and ensured regulatory adherence.
- Banking operations leader with 15+ years of experience at Sacombank, specializing in Customer Service, International Payments, and Treasury.
Head of International Payments Division
Sacombank
Đống Đa
01.2017 - 01.2022
- Led international payment operations, advised clients, and drove revenue growth.
- Banking operations leader with 15+ years of experience at Sacombank, specializing in Customer Service, International Payments, and Treasury.
International Payments Controller
Sacombank
Đống Đa
01.2016 - 01.2017
- Approved transactions, trained staff, and conducted compliance inspections.
- Banking operations leader with 15+ years of experience at Sacombank, specializing in Customer Service, International Payments, and Treasury.
International Payments Officer
Sacombank
Đống Đa
01.2009 - 01.2016
- Processed client transactions, advised on trade finance, and cross-sold retail banking products.
- Banking operations leader with 15+ years of experience at Sacombank, specializing in Customer Service, International Payments, and Treasury.
Education
MBA -
Foreign Trade University
Hanoi, Vietnam01-2018
Bachelor of International Economics -
Foreign Trade University
Hanoi, VietnamSkills
- Strategic Leadership
- KPI Management
- International Payments
- Trade Finance
- Treasury
- Operational Risk Control
- Client Advisory
- Cross-Selling
- Multilingual Communication
Accomplishments
- Leadership Impact, Directed customer service and international payment divisions, consistently achieving KPIs in deposits, cards, and trade finance.
- Operational Excellence, Streamlined transaction hall operations, enhanced compliance, and improved service quality through audits and process optimization.
- Client Solutions, Advised corporate clients on trade finance and FX strategies, expanding product adoption and revenue streams.
- Recognition
Custom
Banking operations leader with 15+ years of experience at Sacombank, specializing in Customer Service, International Payments, and Treasury. Proven record of driving operational excellence, risk control, and team performance. Recognized for outstanding contributions across multiple years and fluent in English and French, enabling effective collaboration in international banking environments.
Timeline
Deputy Head of Customer Service
Sacombank
01.2023 - Current
Transaction Processing Controller
Sacombank
01.2022 - 01.2023
Head of International Payments Division
Sacombank
01.2017 - 01.2022
International Payments Controller
Sacombank
01.2016 - 01.2017
International Payments Officer
Sacombank
01.2009 - 01.2016
MBA -
Foreign Trade University
Bachelor of International Economics -
Foreign Trade University