Kim Tran
Senior Business Analyst
Addison,TX
Summary
Seasoned Business Analyst offering 6years of software industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Business Analyst
Aperia Solutions
Dallas, Texas
10.2019 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Exercised critical thinking to resolve [Type] error in [Type] reports.
- Worked one-on-one with clients to improve [Type] specifications.
- Assisted [Type] departments and [Type] staff to improve client satisfaction.
- Surveyed clients to ascertain requirements and expectations for product.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
- Analyzed performance metrics to identify opportunities to increase sales.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Lead Business Analyst
Aperia Solutions Vietnam
Ho Chi Minh City, Vietnam
10.2016 - 10.2019
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Exercised critical thinking to resolve [Type] error in [Type] reports.
- Worked one-on-one with clients to improve [Type] specifications.
- Assisted [Type] departments and [Type] staff to improve client satisfaction.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Marketing Executive
Alchemy Asia
Ho Chi Minh City, Vietnam
04.2016 - 10.2016
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Planned and executed events and marketing programs to increase qualified leads.
- Established targets for social media platforms to reflect business objectives.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Education
Bachelor of Science - Business Administration And Information System
University of Massachusetts - Boston
Boston, MA 09.2009 - 06.2013
Skills
Operations analysis
Data analysis
Business process mapping
Predictive modeling
Business administration
Project Management
Release planning
Quality assurance
Test case scenarios
SQL and databases
Negotiation
Operations management
Timeline
Senior Business Analyst
Aperia Solutions
10.2019 - Current
Lead Business Analyst
Aperia Solutions Vietnam
10.2016 - 10.2019
Marketing Executive
Alchemy Asia
04.2016 - 10.2016
Bachelor of Science - Business Administration And Information System
University of Massachusetts - Boston
09.2009 - 06.2013