Kim Tran
Senior Business Analyst
Addison,TX
Summary
Seasoned Business Analyst offering 6years of software industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Senior Business Analyst
Aperia Solutions
Dallas, Texas
10.2019 - Current
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Exercised critical thinking to resolve [Type] error in [Type] reports.
- Worked one-on-one with clients to improve [Type] specifications.
- Assisted [Type] departments and [Type] staff to improve client satisfaction.
- Surveyed clients to ascertain requirements and expectations for product.
- Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
- Analyzed performance metrics to identify opportunities to increase sales.
- Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
Lead Business Analyst
Aperia Solutions Vietnam
Ho Chi Minh City, Vietnam
10.2016 - 10.2019
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Exercised critical thinking to resolve [Type] error in [Type] reports.
- Worked one-on-one with clients to improve [Type] specifications.
- Assisted [Type] departments and [Type] staff to improve client satisfaction.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Marketing Executive
Alchemy Asia
Ho Chi Minh City, Vietnam
04.2016 - 10.2016
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Planned and executed events and marketing programs to increase qualified leads.
- Established targets for social media platforms to reflect business objectives.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Education
Bachelor of Science - Business Administration And Information System
University of Massachusetts - Boston
Boston, MA 09.2009 - 06.2013
Skills
Operations analysis
Timeline
Senior Business Analyst
Aperia Solutions
10.2019 - Current
Lead Business Analyst
Aperia Solutions Vietnam
10.2016 - 10.2019
Marketing Executive
Alchemy Asia
04.2016 - 10.2016
Bachelor of Science - Business Administration And Information System
University of Massachusetts - Boston
09.2009 - 06.2013
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