KIEN TRUNG TRAN

• Oversee and manage daily operations, aligning activities with strategic objectives, and ensuring efficient coordination among remote and onsite teams.
• Lead simultaneous projects using agile methodologies, emphasizing efficiency, productivity, and adherence to timelines.
• Conduct comprehensive business analyses, identify operational improvements, and implement strategic solutions enhancing overall organizational effectiveness.
• Establish and monitor key operational metrics, generating insightful reports to inform strategic decision-making processes.
• Facilitate clear and effective communication between technical teams, stakeholders, and senior leadership to ensure unified understanding of project objectives and outcomes.

Achievements:

• Introduced a structured, hybrid work schedule, seamlessly integrating remote and onsite work to enhance team flexibility and operational continuity.
• Designed and implemented a robust employee performance assessment system, significantly improving productivity tracking and accountability.
• Reduced late project completions by 25%, significantly improving adherence to deadlines and enhancing client satisfaction.
• Contributed to the streamlining of business analysis methodologies across company projects, boosting analytical clarity and decision-making efficiency.
• Developed and introduced a comprehensive, tailored operational system after a thorough analysis of previous company practices, significantly enhancing overall operational efficiency and effectiveness.

• Direct and coordinate the daily operational activities to efficient processes, timely execution, and alignment with strategic objectives. Strongly focus on the HR aspect of the organisation.
• Implement and optimize operational policies and procedures.
• Collaborate with the executive team to develop and implement business strategies.
• Monitor, identify opportunities or threats, and make strategic adjustments to drive growth, profitability, and overall success.

Achievements:

• Successfully refined and restructured the entire Marketing Department: Strategic Restructuring Carried out a thorough assessment of the team's alignment with the department's increasing workload. Formulated a refinement and restructuring plan thereafter, effectively transforming the whole department.
• Implemented a well-defined structure within the marketing department, featuring a departmental manager, segment-specific supervisors, and dedicated executives, ensuring efficient task management.
• Established a remarkable 400% growth while keeping meticulous and frequent performance evaluations to streamline the team's productivity, strategically aligning personnel to meet the demands of an escalating workload.
• Elevated individual productivity levels by a minimum of 50%, and in some instances, achieved an impressive 100% improvement while maintaining their motivation and well-being, introducing a harmonious and high-performance work environment.

• Oversee the recruitment process, from developing HR strategies for effective talent acquisition to onboarding.
• Monitor turnover rate by developing and implementing initiatives to enhance employee engagement and satisfaction. Implement performance review systems and provide guidance on individual performance improvement that is aligned with organisational objectives.
• Develop and update HR policies in line with legal requirements and industry best practices, mitigating potential legal risks.

Achievements:

• Successfully reduced the company turnover rate to below 10%, an ideal percentage within the sector: Conducted a thorough investigation to evaluate the impact of the high turnover rate on hiring, training, and operational costs, considering the model and characteristics of the company.
• Anticipated a lower, optimised turnover rate based on the findings, guiding subsequent adjustments in HR processes, including recruitment, benefits, training, promotion, and retention.
• Introduced a unique approach by identifying key positions in each segment of the company, applying a centralisation strategy surrounding key positions for enhanced operational resilience and stability.
• Tailored hiring strategies for each segment based on key positions, promoting seamless operations.
• Implemented ongoing assessment and evaluation methods to place (and rotate if necessary) committed members in key positions, ensuring stability.
• Introduced motivational offerings to enhance the commitment and loyalty of company members, especially those in key positions, effectively mitigating instability during employee turnover.

• Assisting the HR Manager in recruiting, onboarding, managing employees' data, company internal monitoring, and administration tasks.

Achievements:

• Reorganised digital database, improving accessibility and reducing retrieval time of HR documents.
• Participated in the hiring process: effectively screened potential candidates, conducted interviews with over 200 applicants from various backgrounds, and successfully filled up 30% of the company vacancies.
• Took part in streamlining the onboarding process, cutting the average time required to orient new arrivals by 30–40%.
• Assisted in organising weekly social gatherings and periodical company events, ensuring diverse activities with an 85% attendance rate.
• Helped resolve conflicts between colleagues and aided in disciplinary cases, contributing to a harmonious workplace. Drafted warning letters for policy violators.