KHẢI LÊ DUY
IT MANAGER
Phu Nhuan
Summary
IT professional with comprehensive experience in managing IT infrastructures and implementing strategic initiatives. Proven ability to enhance operational efficiency through innovative solutions. Known for fostering collaborative team environments and consistently achieving project goals.
Overview
16
16
years of professional experience
6
6
Certificates
2
2
Languages
Work History
Director of IT
Mai House Sài Gòn Hotel
03.2023 - Current
- Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
- Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
- Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.
- Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
- Championed employee training programs on new technologies, empowering staff members to adapt quickly to changes in the industry landscape.
- Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
- Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
- Fostered a culture of continuous improvement within the IT department through ongoing professional development opportunities for staff members.
- Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
- Facilitated seamless communication between IT personnel and other departments, promoting collaboration on key projects.
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Evaluated emerging technologies for their potential impact on organizational goals, recommending viable solutions as needed.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support network operations.
IT Manager
Holiday Inn & Suite Saig
11.2022 - 03.2023
- Developing and maintaining technology infrastructure to support hotel operations
- Ensuring the security and reliability of hotel data and systems
- Managing budgets and resources for IT projects and initiatives
- Providing technical support to hotel staff and guests
- Identifying and implementing new technology solutions to improve guest experiences and hotel operations
- Building and maintaining relationships with vendors and stakeholders
- Ensuring compliance with IHG's technology policies and industry regulations
- Providing leadership and guidance to the IT team
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
IT Manager
Nagar Hotel Nha Trang
03.2018 - 03.2021
- Pre-Opening Nagar Hotel Nha Trang
- Setup Total Software Management SMILE SYSTEM for new hotel IT Manager hotel
- Apply SOP and audit IT System
- Advise/ Audit/ Consultant/ Supvervise Hotel System
- Management and support of staff dedicated to infrastructure management, desktop support, and EDI
- Creation and implementation of strategies to assure data security, business continuity, and high reliability of technology resources, including the management of HDP's Data Security and Business Continuity plans
- Leadership of cross-functional IT initiatives and new technology implementations
- Collaboration with other Management team members to develop technology strategies which will drive growth and operational efficiency
- Oversight of technology partners and vendors in their provision of services to HDP and our clients
- Financial planning, budgeting, and cost management
- Development and training of staff
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
IT Manager
Liberty Central Nha Trang
03.2018 - 03.2021
- Pre-Opening Liberty Central Nha Trang Hotel
- Setup Total Software Management SMILE SYSTEM for new hotel IT Manager hotel
- Apply SOP and audit IT System
- Advise/ Audit/ Consultant/ Supvervise Hotel System
- Management and support of staff dedicated to infrastructure management, desktop support, and EDI
- Creation and implementation of strategies to assure data security, business continuity, and high reliability of technology resources, including the management of HDP's Data Security and Business Continuity plans
- Leadership of cross-functional IT initiatives and new technology implementations
- Collaboration with other Management team members to develop technology strategies which will drive growth and operational efficiency
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
IT Manager
VienDong hotel
04.2015 - 03.2018
- Set up Smiles
- Maintain Camera system
- Maintain telephone system
- Maintain end user PC
- Training Smiles for new user
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
IT Manager
Majestic & Majestic Star
10.2014 - 01.2015
- Maintain Majestic Hotel (It's)
- Maintain Hune Door System
- Maintain Camera System
- Maintain telephone system
- Maintain wi-fi system
- Maintain end user PC
- Set up Majestic Star Hotel (It's)
- Set up Smiles
- Set up Hune Door System
- Set up Camera System
- Set up telephone system
- Set up wi-fi system
- Set up network diagram
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
IT Manager
Seas Shipyard
03.2014 - 08.2014
- Maintain 2 site for Seas Shipyard (1 in Nha Be Ho Chi Minh, another in Long An)
- It's about over 200 end user PC
- 4 server for AD, DHCP, VPN site-to-site, autocad......
- Maintain camera system
- Maintain timekeeping system
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
IT Manager
Grand Hotel Saigon
08.2011 - 03.2014
- Maintain user computer
- Maintain advertisement system
- Using headend system and 4 television for advertisement
- Maintain wi-fi system
- Maintain CO/CI Software
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
IT Manager
Dalta Eden Resort
04.2011 - 08.2011
- Maintain user computer
- Maintain advertisement system
- Using headend system and 4 television for advertisement
- Maintain wi-fi system
- Maintain CO/CI Software
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Systems Engineer
FPT Telecom
09.2009 - 03.2011
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
- Developed custom software solutions for various business needs, resulting in improved productivity.
- Managed multiple simultaneous projects under tight deadlines without compromising quality or functionality of deliverables.
- Integrated third-party APIs with existing databases to expand organizational capabilities while maintaining data integrity across platforms.
- Mentored junior engineers, providing guidance on best practices in database development and management.
- Delivered high-quality work through adherence to industry standards such as normalization rules and naming conventions in database design.
Education
Bachelor of Science - Information Technology
Open University
Ho Chi Minh City, Vietnam 04.2001 -
Certificate - Coursera ITIL4
Coursera
Ho Chi Minh 04.2001 -
Certificate - Google Cloud Digital Leader Training
Coursera
Ho Chi Minh 04.2001 -
Certificate - Google Cybersecurity
Coursera
Ho Chi Minh City, Vietnam 04.2001 -
Certificate - Google IT Support
Coursera
Ho Chi Minh City, Vietnam 04.2001 -
Certificate - Google Project Management
Coursera
Ho Chi Minh City, Vietnam 04.2001 -
Skills
IT Operations
undefinedCertification
ITIL4, Coursera, 2024, https://coursera.org/share/e2ab403e116778ba56fbfddc0cc97b99
Timeline
Director of IT
Mai House Sài Gòn Hotel
03.2023 - Current
IT Manager
Holiday Inn & Suite Saig
11.2022 - 03.2023
IT Manager
Nagar Hotel Nha Trang
03.2018 - 03.2021
IT Manager
Liberty Central Nha Trang
03.2018 - 03.2021
IT Manager
VienDong hotel
04.2015 - 03.2018
IT Manager
Majestic & Majestic Star
10.2014 - 01.2015
IT Manager
Seas Shipyard
03.2014 - 08.2014
IT Manager
Grand Hotel Saigon
08.2011 - 03.2014
IT Manager
Dalta Eden Resort
04.2011 - 08.2011
Systems Engineer
FPT Telecom
09.2009 - 03.2011
Bachelor of Science - Information Technology
Open University
04.2001 -
Certificate - Coursera ITIL4
Coursera
04.2001 -
Certificate - Google Cloud Digital Leader Training
Coursera
04.2001 -
Certificate - Google Cybersecurity
Coursera
04.2001 -
Certificate - Google IT Support
Coursera
04.2001 -
Certificate - Google Project Management
Coursera
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Languages
Vietnamese
English
Personal Information
- Date of Birth: 09/29/85
- Gender: Male
- Nationality: Vietnamese
- Marital Status: Married
Personal Information
- Date of Birth: 09/29/85
- Gender: Male
- Nationality: Vietnamese
- Marital Status: Married
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