Tran Quang (Kevin)

• Led a team of more than 400 employees across 8 cinema sites, with a daily focus on delivering outstanding customer service, adhering to procedures and best practices, and ensuring efficient cash management
• Responsible for executive leadership, overseeing cinema operations systems, management training, and corporate relations affairs
• Developed comprehensive business strategies, both short-term and long-term, for both back office and front office teams
• Led cross-departmental task forces to identify areas for growth and productivity improvements and implemented innovative solutions to reduce stagnation
• I drove innovation in movie screening services, food shops, sports, and games areas, transforming each location into a full-service entertainment complex
• Oversaw the company's P&L, analyzed financial performance, and made strategic changes to improve cash flow
• Developed and managed new projects to accelerate cinema network expansion.

• Directly managing four Real Estate Exchanges within the Head Office
• Managing the customer service team to ensure prompt and effective resolution of house handover, payment, and complaint issues
• Successfully meeting the company's targets for the number of houses sold and revenue growth
• Overseeing all sales administration processes, including clients' contracts, deposits, mortgages, house handovers, and agents' commissions and policies
• Conducting ongoing research and analysis of the market share to keep abreast of current trends and make informed decisions.

• Oversaw a team of 25 professional employees across multiple departments, including Wholesales, Corporate Financial Consulting Services, Investments, Research, and Marketing
• Managed operational activities of the Financial Controller, Administration, and Human Resources departments
• Approved institutional trading accounts, margin loans, cash advancements, block trades, IPO & Listing consulting services
• Managed an investment portfolio valued at USD 3.7 million
• Developed strategic and tactical sales plans for each department
• Led online marketing projects to ensure market-leading positioning
• Managed the company's budget, including establishing and maintaining systems of control, providing strategic financial planning and reporting for short- and long-term business plans, overseeing all direct aspects of the company's finances, and identifying income streams
• Reviewed staffing plans, job descriptions, salary budgets, and performance assessment systems for the entire company.

• Responsible for building and maintaining the brand identity of the company with the support of a cross-functional team, which included departments such as marketing and media relations, product development, market research, investor relations, and sales
• Monitored market trends and oversaw advertising and marketing activities to ensure the delivery of the right message for the company's products
• Conducted comprehensive customer analysis to determine overall demand for the company's brands and products
• Developed promotional tactics to enhance the brand image and reviewed and analyzed sales results to identify opportunities for future product development and business growth.

• Developed and executed strategies to target local banks
• This included extensive travel, making calls, seeking referrals, and building and maintaining relationships with CEOs, CFOs, COOs, and other officers of banks and financial institutions
• Sold and cross-sold trade products and services, including L/C confirmation, L/C opening, bill settlement, cash management, loan participation, bank guarantees, and other wholesale banking services
• I identified customers' needs and matched Citibank's products and services accordingly
• Effectively managed and retained current relationships with existing customers, providing consultation and counsel on credit limits, fees, deal structures, and other key details
• I also served as a resource for customer inquiries, responding promptly and providing clear information and solutions.

• Responsible for preparing and issuing Letters of Credit, verifying trade terms such as amount, insurance coverage, and shipping conditions to ensure compliance with established bank standards
• I reviewed letters of credit and related documents to determine compliance with international banking standards, checked import/export bills payment and outgoing SWIFT payments, and coordinated daily work with credit and forex officers to ensure compliance with operations
• Involved in developing procedures and best practices for new products, processes, and clients' special requirements while also reviewing, updating, and maintaining existing general procedures and policies
• Handled internal and external queries on outstanding issues and provided advice and solutions to clients
• Prepared monthly reports on volume trends and reported staff productivity
• I conducted seminars and workshops for clients about trade product updates, supported business partners in joint client calls and new business initiatives, and monitored marketing projects to increase HSBC's trade services brand.

• My responsibilities included preparing and submitting quotations to potential customers
• Proactively followed up with customers to obtain feedback on the quotation until receiving confirmation on the contract
• Coordinated shipping with customs agents to ensure the timely clearance of overseas deliveries
• Tracked shipments and maintained regular communication with clients to provide updates on the progress of each consignment
• Negotiated pricing with prospective logistics partners and handled claims with insurance companies in the event of shipment problems
• Provided efficient delivery logistics by completing import-export documentation, compiling carrier and route assignments, computing international fees for each shipment, and keeping track of payments and quotas.

• Received full scholarship holder granted by The University of Queensland
• Awarded High Achievement

Distinguished academic researcher.

• Awarded Honored Graduate