Summary
Work History
Education
Skills
Timeline
Generic

Kevin Thai

Summary

Results-driven professional with a strong background in software QA testing, planning, and documentation. Highly dependable and adaptable, with the ability to work remotely and across different time zones. Offering flexibility to work at any time or accommodate specific requests as an American citizen residing in Vietnam. Professional references available upon request to validate expertise and track record of delivering exceptional outcomes.

Work History

Senior Software QA Specialist

Zaiten Software Services
  • Tools: Jira, Confluence, HubSpot, Slack, Office360, MS Teams
  • Designed and implemented all aspects of software testing, including Functional, Regression, and User Acceptance Testing for a variety of clients which include Austin Capital Bank, Security Minds and HLE Mortgage
  • Provided guidelines for defect tracking and documentation with Jira/Confluence tools
  • Reviewed and completed due diligence and analysis defect reports
  • Provided Ad-hoc testing which provided coverage of the uncovered processes within the test plans
  • Troubleshoot, reproduce and report issues during each sprint for development team to examine
  • Initiated additional best practices guidelines to the QA departments

Senior Software QA Specialist

SmarteSoft Inc.
  • Tools: SmarteScript, SmarteLoad, SmarteQM, SpiraTest, SpiraTeam,SpiraPlan, Rapise, ZenDesk, HP ALM, Bugzilla, Salesforce, Git, MS Teams, Slack, TeamViewer, BlueStack
  • Managed all technical support issues for clients include American Airlines, BankTrade, BP, Major League Baseball, New Zealand Blood Bank, and US Stratcom
  • Worked-on and guided above clients to produce Modular Automated Test Scripts using SmarteScript, SpiraTest
  • Oversaw on-site client projects and served as the main point of contact for SmarteLoad performance testing with New Zealand Blood Bank
  • Wrote technical documentation with step by step instructions of new features or to solve issues
  • Managed software releases and patches to clients and public distribution via email and website updates
  • Ensured active communication with B2B client teams.
  • Scooped, assessed & provided processes improvements for SQA
  • Emulator Testing for mobile site/devices
  • Collaborated with cross-functional teams


Software QA Testing Specialist

SmarteSoft Inc.
  • Tools: SmarteScript, SmarteLoad, SmarteQM, SpiraTest, SpiraTeam, SpiraPlan, Rapise, Bugzilla, Test Complete, ZenDesk, Salesforce, Office360, LogMeIn, TeamViewer, Hubspot
  • On-Site Clients include: Wales Blood Bank (Wales, UK), Norton FullBright Law (Houston TX), Highline Corps (Toronto, CAD), ClearTrial- Hewlett Packard (Chicago, IL)
  • Tested and documented software for automation projects using SmarteScript & SpiraTest
  • Conducted Functional, Usability Acceptance, Unit, Smoke, and Regression testing
  • Worked with Agile and Scrum methodologies
  • Managed defect tracking and provided guidelines for test plans and documentatio using SmarteQM, Bugzilla and SpiraTeam

Junior Loan Funder

Loan Enterprise - Irvine
  • Certified Master Mortgage Underwriter
  • Qualified and reviewed loan applications
  • Managed all mortgage documents and analyzed applicant's credit history
  • Completed due diligence and ordered wire transfers
  • Checked collateral documentation and ensured compliance with financial institutions.

Education

Bachelor of Science in Business Administration - Management Information Systems

California State University
Long Beach, CA
05.2003

Skills

  • Customer Support & Relations
  • Test Process Assessment
  • Technical Analytical Analysis
  • Defect Bug Tracking Tools
  • Technical Writing
  • Functional, Feature, & User Acceptance Testing
  • Agile & Scrum Testing Methodologies
  • Software Development (SDLC) Principles
  • Automation Test Planning & Execution
  • Development Team Collaboration
  • Software Testing Best Practices
  • Experienced with Healthcare, Airline, Banking, Mortgage, Fintech, Point-of-Sale & E-commerce Industries

Timeline

Senior Software QA Specialist

Zaiten Software Services

Senior Software QA Specialist

SmarteSoft Inc.

Software QA Testing Specialist

SmarteSoft Inc.

Junior Loan Funder

Loan Enterprise - Irvine

Bachelor of Science in Business Administration - Management Information Systems

California State University

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Kevin Thai