Katie Murphy
Summary
A diligent, hardworking and sociable team player with proven interpersonal and communication skills, pursuing part-time or full-time opportunities through working holiday visa (417).
Overview
8
8
years of professional experience
1
1
Certification
Work History
Spa Consultant
Harvey Nichols
Liverpool
06.2022 - 02.2025
- Managed the daily operations of the spa, including appointment scheduling, payment processing, refunds and exchanges.
- Provided tailored advice on spa treatments and product selections to clients.
- Customised pamper packages in line with each clients requests and time constraints.
- Collaborated with therapists to enhance service delivery and client satisfaction.
- Resolved customer issues promptly, promoting high levels of satisfaction.
- Scheduled staff and organised large beauty events, ensuring smooth execution and customer retention.
- Assisted my manager in tracking retail sales for continuous improvement.
- Engaged customers through effective interpersonal skills during in-person and phone interactions.
- Executed daily duties with accuracy and efficiency.
- Promoted an atmosphere of team work within the organisation by assisting fellow employees when needed.
Assistant Dog Groomer
Trendy Pooches
Moreton, Wirral
03.2022 - 06.2022
- Executed daily tasks with precision and efficiency.
- Utilised computer system for seamless dog booking and record updates.
- Maintained composure during high-pressure interactions with aggressive dogs.
- Ensured cleanliness and organisation of front-of-house and working areas.
- Prepared dogs for grooming under tight time constraints, including washing and drying.
- Updated social media platforms to highlight appointment availability and showcase grooming results.
Apprentice Dental Nurse
Raby Road Dental Practice
Neston, Wirral
04.2021 - 10.2021
- Established strong rapport with patients to ensure comfort during treatment.
- Liaised with reception to welcome patients post-COVID screening and assist with NHS forms.
- Managed appointment scheduling, payment processing, and addressed patient inquiries and complaints.
- Recorded dentist dictations to update patient records and outline treatment plans.
- Demonstrated time management by accommodating emergency patients and special needs requirements.
- Collaborated effectively with dental care professionals to maintain high-quality patient care.
- Maintained composure in a fast-paced, dynamic work environment while ensuring efficiency.
- Prepared dental tools and materials for procedures, providing chairside assistance during treatments.
Tomer Service Adviser
The Contact Company
Birkenhead, Wirral
08.2020 - 10.2020
- Managed large volumes of customer queries through phone and online interactions.
- Conducted extensive security checks on premium bond accounts to update security questions.
- Provided product knowledge to customers, enhancing their service experience.
- Facilitated sales and setup of new premium bond accounts, processing payments and withdrawals.
- Resolved complaints or escalated issues to management as necessary.
- Entered and updated customer information in a complex database efficiently.
- Distributed relevant letters and documents to customers promptly.
Barista
Bank Coffee
Hoylake, W
06.2018 - 03.2020
- Managed operations of busy coffee shop with one additional staff member.
- Processed high volumes of customer orders and managed cash and card transactions.
- Developed diverse menus to boost sales and accommodate various dietary needs.
- Created attractive displays of cakes, pastries, and seasonal treats to entice customers.
- Described menu items to customers and suggested products based on stated preferences.
- Ensured compliance with health, safety, and food hygiene regulations during daily operations.
- Developed and maintained relationships with regular customers, recognising preferences and anticipating needs.
- Executed stock control through end-of-shift inventory checks and timely replenishment.
- Crafted high-quality coffee beverages using various brewing techniques.
- Assisted in the preparation of baked goods and hot menu items.
Rece
Inheritance Tax Solutions Limited
Hoylake, Wirral
01.2017 - 01.2018
- Completed day-to-day duties accurately and efficiently.
- Directed clients to appropriate meeting rooms, enhancing navigation efficiency.
- Answered inquiries via phone and email, providing timely responses.
- Arranged appointments while updating client records in database.
- Managed incoming and outgoing post and deliveries to ensure seamless operations.
Education
Some College (No Degree) - Level 2 Beauty Therapy
The City of Liverpool College - 2018-2019
LiverpoolBachelor of Science - Zoology
Aberystwyth University - 2016
WalesSome College (No Degree) - Level 3 Extended Diploma in Animal Management
Northop College - 2014-2016
North WalesHigh School Diploma -
Upton Hall School FCJ - 2013
Upton05-2013
Skills
- Customer service excellence
- Interpersonal communication
- Attention to detail
- Problem solving
- Adaptability
- Multitasking
- Reliability
- Active listening
- Organisational skills
Certification
- UK driving licence
Affiliations
During my free time, I can be found in the gym, at a Pilates class with my sister and our friends, or out with my four-legged best friend, a cockapoo called Willow.
I have been solo traveling in Vietnam since the beginning of May, which has been incredible; it has been great meeting so many new people and having to rely on myself 100%! I also love horse riding, cooking, nature and spending time with friends.
References
References available upon request.
Timeline
Spa Consultant
Harvey Nichols
06.2022 - 02.2025
Assistant Dog Groomer
Trendy Pooches
03.2022 - 06.2022
Apprentice Dental Nurse
Raby Road Dental Practice
04.2021 - 10.2021
Tomer Service Adviser
The Contact Company
08.2020 - 10.2020
Barista
Bank Coffee
06.2018 - 03.2020
Rece
Inheritance Tax Solutions Limited
01.2017 - 01.2018
Some College (No Degree) - Level 2 Beauty Therapy
The City of Liverpool College - 2018-2019
Bachelor of Science - Zoology
Aberystwyth University - 2016
Some College (No Degree) - Level 3 Extended Diploma in Animal Management
Northop College - 2014-2016
High School Diploma -
Upton Hall School FCJ - 2013