Hi, I’m
Juliana Russo
Marketing Manager
HO Chi Minh City
Summary
Accomplished Marketing Director with extensive experience in the luxury goods sector, adept at crafting premium brand narratives and driving market expansion. Expert in deploying innovative marketing strategies that resonate with high-end consumer bases. Brings a wealth of knowledge in creating aspirational brand identities that attract and retain discerning customers. Eager to apply a decade of strategic marketing expertise to elevate the guest experience and brand prestige of a leading resort.
Overview
26
years of professional experience
1
Certification
Work History
MARKETING JET AG
CUSTOMER SERVICE MANAGER (REMOTLY)
08.2019 - Current
Job overview
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
SHANGHAI RACQUET CLUB
PROPERTY MANAGER
09.2015 - 07.2019
Job overview
- Managed daily administrative tasks, including tenant relations and rent collections
- Provided customer service support by responding promptly to inquiries or requests from tenants
- Investigated complaints, disturbances and violations and resolved issues
DIFFERENT RESORTS IN DUBAI
EVENT PLANNING COORDINATOR (FREELANCER)
01.2011 - 07.2014
Job overview
- Organized multiple events in luxury resorts such as Burj Al Arab
- Assisted in the development of marketing materials for events such as flyers, invitations, and press releases
- Conducted onsite inspections to ensure appropriate arrangements were made prior to the event
- Participated in Events, exhibitions and fashion shows
SWAROVSKI AG
Project Manager
01.1999 - 09.2010
Job overview
- Collaborated with team members to develop and execute marketing strategies based on organizational goals and priorities
- Cultivated and maintained relationships with clients and partners
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Education
UNIATHENA , Italy
MBA from MBA-MARKETING MANAGEMENT
12.2024
BUSINESS SCHOOL
BUSINESS ADMINISTRATION
06.2022
PUC SAO PAULO
HOSPITALITY AND TOURISM
06.1998
Skills
- Strategic Market Growth & Development
- Digital Marketing & E-commerce
- Customer Experience & Loyalty Programs
- Data-Driven Decision Making & Analytics
- Project Management & Event Planner
- Web Analytics
Certification
- MS Office (all applications)
- SAP
- Property Management System (PMS)
Languages
Portuguese
English
German
Spanish
Italian
Nationalities
- Swiss
- Italian
- Brazilian
References
References available upon request
Timeline
CUSTOMER SERVICE MANAGER (REMOTLY)
MARKETING JET AG
08.2019 - Current
PROPERTY MANAGER
SHANGHAI RACQUET CLUB
09.2015 - 07.2019
EVENT PLANNING COORDINATOR (FREELANCER)
DIFFERENT RESORTS IN DUBAI
01.2011 - 07.2014
Project Manager
SWAROVSKI AG
01.1999 - 09.2010
UNIATHENA
MBA from MBA-MARKETING MANAGEMENT
BUSINESS SCHOOL
BUSINESS ADMINISTRATION
PUC SAO PAULO
HOSPITALITY AND TOURISM
- MS Office (all applications)
- SAP
- Property Management System (PMS)
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