Jessi Tien Than

Key Account Manager | Apr 2022 - Sep 2023

• Primary contact for 10+ partners (Agoda, Booking.com, Traveloka, Shopee, Lazada), ensuring satisfaction and resolving issues.
• Developed plans aligning partner and ShopBack goals, leveraging performance data and seasonal trends for holiday season and Mega sale days (e.g., Double Digit Sale, Mid-Month Sale, Pay-Day Sale).
• Managed merchant exposure on schedule, tracked performance metrics, and analyzed performance data to report
• Collaborated with Marketing, Customer Service, and product teams to drive revenue and enhance user experience.
• Supported new Business Development members in acclimating to company culture and sharing knowledge.
• Achievement:
  + Recognized as ShopBack's Star of the Month in 2020.
  + Drove a 50% increase in annual revenue from key accounts, contributing 10% to the cashback segment in 2022.
  + Hit 83% KPI as of Q3 2023.

Business Account Coordinator | Sep 2020 - Mar 2022

• Managed merchant exposure on schedule, tracked performance metrics, and analyzed performance data to report Collaborated with Marketing, Customer Service, and product teams to drive revenue and enhance user experience.
• Documentation preparation: Prepare reports, presentations, and other documents as assigned. Take minutes during meetings and distribute them accordingly.

• Proactively engaged with potential clients to negotiate and finalize contracts.
• Fostered strong customer relationships to enhance satisfaction and retention rates.
• Conducted comprehensive market research to uncover new business opportunities.
• Evaluated order development efficiencies and adapted growth strategies accordingly.
• Developed and implemented processes for targeting customers within budgetary constraints.
• Collaborated with the Operations team to deliver a five-star customer experience.
• Spearheaded monthly team-building activities and corporate events.
• Communicated departmental progress and future initiatives to team members and leadership.
• Provided training and mentorship to enhance team members' skills and effectiveness.

• Oversaw club operations, ensuring compliance with service standards through regular audits.
• Managed facility quality by checking gym equipment, staff uniforms, performance, and cleanliness to meet UFC GYM standards.
• Provided exceptional service to over 500 members and guests daily.
• Guided new customers through contract terms, conditions, and club regulations.
• Led tours of the facility for new customers and company partners.
• Trained five new staff members to maintain operational excellence.
• Organized monthly club events to enhance member engagement.
• Completed daily paperwork and reports for operational tracking.
• Assisted members and guests by addressing inquiries and resolving issues.
• Collaborated with various departments, filling out contracts and advising the sales team as needed.
• Achievement: Recognized as UFC GYM "Best Staff of the Month" in August 2018.