Jennifer Bernardo
Toronto
Summary
Results-driven Director of Operations specializing in budget management and process improvement. Proven track record in enhancing operational workflows and ensuring compliance across departments. Seasoned expertise in strategic planning and team leadership. Successfully developed and implemented initiatives to maximize efficiency, reduce costs, and align project goals with organizational objectives.
Overview
24
24
years of professional experience
Work History
Director of Operations
Meredith Boessenkool & Phillips Policy Advisors
OTTAWA
02.2012 - Current
- Managed daily operations to ensure smooth workflow across departments.
- Developed and implemented strategic plans to enhance operational efficiency.
- Led cross-functional teams to align project goals with organizational objectives.
- Monitored compliance with industry regulations and company policies.
- Facilitated communication between clients and operational staff for project clarity.
- Oversaw budget management and resource allocation for various projects.
- Trained and mentored staff on best practices and operational procedures.
- Analyzed performance data to identify areas for process improvement.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Identified areas where process improvements could be made resulting in increased productivity.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Developed and maintained client relationships to grow business and improve account retention.
Senior Executive Assistant
ACTRA Toronto
Toronto
09.2001 - 02.2012
- Managed executive schedules and coordinated appointments efficiently.
- Organized meetings and prepared agendas for board discussions.
- Developed and maintained filing systems for confidential documents.
- Assisted in project coordination and tracking deliverables effectively.
- Communicated with stakeholders to facilitate smooth operations.
- Drafted correspondence and reports for internal and external communication.
- Implemented office procedures to enhance workflow efficiency.
- Supported event planning and logistics for organizational initiatives.
- Provided administrative support to the executive team, managing calendars and scheduling meetings.
- Managed multiple projects simultaneously while ensuring deadlines were met without compromising quality standards.
- Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
- Maintained knowledge of organizational policies and procedures to ensure compliance with applicable laws and regulations.
- Supervised junior staff members including assigning tasks and monitoring progress throughout completion.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Made travel arrangements for employee trips and conferences.
- Developed processes for streamlining workflow among various departments within the organization by establishing effective communication channels between teams.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Coordinated executive's daily calendar and planned appointments and events.
- Answered telephone calls promptly while taking messages when necessary in accordance with company policy.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Provided guidance regarding protocol requirements when interacting with high-level clients or government officials.
Education
Bachelor of Science - Political Science And Government
McMaster University
Hamilton04-1996
Timeline
Director of Operations
Meredith Boessenkool & Phillips Policy Advisors
02.2012 - Current
Senior Executive Assistant
ACTRA Toronto
09.2001 - 02.2012
Bachelor of Science - Political Science And Government
McMaster University