JEAN FRANCOIS NGAN TJEN
Bilingual Customer Care Specialist
Ho Chi Minh, Vietnam,Ho Chi Minh City
Summary
Multilingual Customer Support Specialist Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Overview
19
19
years of professional experience
Work History
Multilingual Customer Support Reps
Spartan Health FR
Remote Worldwide
02.2021 - 09.2023
- Maintained up to date knowledge of products and services
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing
- Worked to address all customer concerns in a timely and effective manner
- Handled large volume of calls on a day to day basis with a sense of calm and good work ethic
- Developed successful tactics to sell products and services to customers
- Worked to understand the needs of each customer.
French Customer Service Reps
Upwork (Freelance Contracts With Diverse Clients)
Remote Worldwide
10.2019 - 02.2022
- Acting as an independent contractor on Upwork platform and supporting customer service roles for diverse clients
- Engaged actively on Social media such as Facebook and Instagram with prospects and customers in order to raise the brand's awareness
- Provided high quality customer service to customers
- Handled sensitive transactions and customers issues in a timely manner over the phone and via chat and emails
- Answered all questions regarding products and promotions over the phone, through emails and sometimes live chat
- Aimed to keep customers satisfied and returning to our online store
- Answered and directed phone calls; organized correspondence and answered emails.
French Customer Specialist
BBD Service LLC
Remote Worldwide
05.2019 - 10.2019
- Making outbound calls to attract new customers to our e-commerce site by promoting our offers over the phone and answering all customer and prospect questions via Shopify and Magento
- Resolving all product related issues via Live Chat on Zendesk / Emails / Phone calls
- Managing all customer orders in an optimal way by making sure they receive their items in real time
- Checking the accuracy of orders by verifying if the customer's payment method (PayPal, Visa, Check...) has been validated by the Bank.
Bilingual Customer Support Reps
Global Empire Corporation
Remote Worldwide
09.2018 - 10.2019
- Providing support via Zendesk, Intercom, Email support and phoning by educating, informing and sorting out customers concerns related to the company's products or services.
French Customer Service Agent
Let's Get Thin Now
Remote Worldwide
08.2017 - 11.2018
- Entering all customers information and history into our CRM software in order to follow up more efficiently
- Processing all customer complaints via email, Live Chat and Phone Support
- Performing social medial tasks on our two platforms in English and French (Jet Get Thin Now and Let Get Shine Now) by interacting and engaging with prospects and customers on Facebook and Instagram
- Actively engaging with our community on our Facebook pages by advertising and posting attractive contents
- Keeping communicating our offers via Facebook by informing our customers about our different processes and services.
Multilingual French Customer Support
WALLBEDKING UK
Remote Worldwide
08.2016 - 09.2017
- Placing and answering phone calls about the inquiries of French & English Customers with regards to their orders - orders status and product queries
- Providing Assistance over every kind of products concerns (Delivery Time Frame, Information on Company Carriers) through Live Online Chat via Zendesk to Customers from UK, France, Portugal and Spain
- Translating every kind of inquiries, administrative drafts, orders from English into French or vice versa
- Updating, entering, retrieving customers interactions and data on Courses.
Bilingual Administrative Assistant
Cellule De Foresterie Of Akom II
Cameroon
02.2015 - 07.2016
- Prepare and share reports or other documents related to meetings
- Assist in drafting and/or formatting of office correspondence
- Coordinate and schedule travel, meetings and appointments
- Provide logistical support for staff meetings and trainings
- Address and solve administrative inquiries and questions
- Conduct monthly analysis of office operating costs
- Maintain a system for recording expenses and petty cash usage
- Maintain office supplies and coordinate maintenance of office equipment.
French Administrative Assistant
Iseig
Yaounde Cameroon
12.2013 - 11.2014
- Reinforcing the academic digital file in order to optimize the number of students enrolled
- Designing timetables in light of academic programs
- Drafting administrative correspondence and monitoring the implementation of various operational policies
- Assisting teachers and following up on the collection of student payments.
Multilingual French Technical Support Agent
Cybernet Slash Support
Manila - Philippines
03.2012 - 11.2013
- Providing technical support over the Phone Emails and Chat (live support) by troubleshooting electronic devices such as Routers, IP cameras and Printers of end users based in French and English regions.
Multilingual French Customer Support
Choose Your Shoes (CYS)
Pulilan, Philippines
01.2013 - 04.2013
- Received all incoming Inputs such as (Data Sheets on the item's Manufacturing model) by breaking them down and informing the Hierarchy
- Handled all Customer Requests and Inquiries related to either manufacturing errors or failure to meet production and delivery deadlines
- Resolved all customer complaints by providing assistance in real time.
Multilingual French HR Assistant
World Health Organization
Kuala Lumpur, Malaysia
07.2010 - 12.2010
- Assigning to Global services Centre to provide HR support to WHO staff members and others
- Placing calls to different staff members in order to inform and update them about the solutions that have been applied regarding their concerns, issues etc
- Processing the requests of WHO staff members on Global Management System with regards to their Education Grant - Administration Benefits Increase in Grade - any other requests
- Retrieving - updating - extracting - deleting and entering all information on Oracle System while processing the requests of customers.
Bilingual Help Desk
Cameroon Tax Department
Yaoundé, Cameroon
10.2004 - 01.2008
- Assisting Tax payers to fill up their forms online in order to pay their taxes
- Retrieving - updating - entering data into the system
- Making outbound calls to tax payers who did not pay on time and remind them
- Advising taxpayers
- Translating Document from French into English and Vice Versa.
Education
MBA - Transcript
Binary University College
12.2010
Bachelor of Arts -
University Yaoundé II Soa
11.2004
Leaving High School Certificate -
Lycée Mixte d'Akonolinga
08.2000
Skills
- Interpersonal Communication
- Telephone Handling
- Dynamic Bilingual Customer Service Representative
- Customer Oriented
- Solution Driven
- Time Management
- Computer And Tech Savvy
- Empathy And Fast Learner
- Adaptability
- Attention To Details
- Active Listener
- Team Player
- French Language
- English language
- French and English translation
- Telemarketing
- Negotiation
- Time and Team management
Hobbies and Interests
Basketball
Football
Movies
Chilling out
Praying God
Languages
French
Proficient
C2
English
Proficient
C2
References
- Upon request I will provide immediately
Basketball
Like playing and watching Basketball
Timeline
Multilingual Customer Support Reps
Spartan Health FR
02.2021 - 09.2023
French Customer Service Reps
Upwork (Freelance Contracts With Diverse Clients)
10.2019 - 02.2022
French Customer Specialist
BBD Service LLC
05.2019 - 10.2019
Bilingual Customer Support Reps
Global Empire Corporation
09.2018 - 10.2019
French Customer Service Agent
Let's Get Thin Now
08.2017 - 11.2018
Multilingual French Customer Support
WALLBEDKING UK
08.2016 - 09.2017
Bilingual Administrative Assistant
Cellule De Foresterie Of Akom II
02.2015 - 07.2016
French Administrative Assistant
Iseig
12.2013 - 11.2014
Multilingual French Customer Support
Choose Your Shoes (CYS)
01.2013 - 04.2013
Multilingual French Technical Support Agent
Cybernet Slash Support
03.2012 - 11.2013
Multilingual French HR Assistant
World Health Organization
07.2010 - 12.2010
Bilingual Help Desk
Cameroon Tax Department
10.2004 - 01.2008
MBA - Transcript
Binary University College
Bachelor of Arts -
University Yaoundé II Soa
Leaving High School Certificate -
Lycée Mixte d'Akonolinga
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