Summary
Overview
Work History
Education
Skills
Timeline
Generic

Huynh Dien

Summary

QA Manager with 17 years of experience at top IT companies, including Sky Mavis, Zalo, and as a founding team member at Lazada Vietnam & Nexon Vietnam. Expert in leading QA teams, implementing testing frameworks, and enhancing product quality. Proficient in Agile methodologies and cross-functional collaboration.

Overview

19
19
years of professional experience

Work History

Senior QA Engineering Manager and Delivery Manager

Sky Mavis company
08.2021 - Current
  • Built and led the QA team to conduct parallel game and software testing, with a focus on Blockchain technology.
  • Facilitated transparent communication between engineering and game operations (C-level, Growth, Biz, and Support teams) to ensure alignment on project goals.
  • Assisted the CTO in implementing JIRA as the primary project management tool across the company.
  • Defined working processes and formed vertical teams with dedicated resources.
  • Collaborated with HR and Recruitment teams to attract and hire potential candidates.
  • Managed project and product releases, ensuring timely delivery.
  • Oversaw the delivery phase and coordinated with project teams, reporting to C-level executives and stakeholders.
  • Established delivery processes for development and project teams.
  • Setting up the delivery process for development and project's teams.

Head of QA and Delivery Manager

Conexus IT company
01.2020 - 08.2021
  • Managed User Acceptance Testing (UAT) for customers in each sprint.
  • Guided customers on performing UAT tests, following test scripts, and creating issues in JIRA.
  • Created UAT reports in Confluence and shared summaries with users.
  • Conducted brief and debrief meetings with customers to clarify issues and identify bugs.
  • Participated in sprint planning meetings to understand customer features and business logic implemented in the current sprint.
  • Created JIRA tickets for production issues reported by customers via Zendesk.
  • Tracked customer JIRA issues based on the fix version.
  • Created deployment requests for fixed tickets and sent them to customers for review.
  • Held meetings with customers to clarify deployment requests.
  • Monitored deployment activities across development, system test, and UAT environments, ensuring proper code merging and preparation for production deployment.
  • Traced application crashes from App Center, created tickets for the mobile team, and prepared new versions for Google Play Store and Apple Store.
  • Collaborated closely with the DevOps team to define the CI/CD pipeline.
  • Met with customers to inform them of issues, root causes, and target fix dates.

QA Manager

Nexon Networks VINA Studio
01.2019 - 01.2020
    • Trained in Korea to help establish a new QA studio in Vietnam.
    • Built testing processes, solved problems, and trained new hires in game testing.
    • Gained expertise in testing MMORPG, online, and mobile games.
    • Collaborated closely with the Korean team to deliver games that meet customer satisfaction.
    • Participated in Scrum meetings to maintain an Agile environment.
    • Worked with the QA Director in Korea to review, interview, and hire potential candidates for the VINA studio.
    • Reviewed and evaluated team performance using the company's performance review form.
    • Developed additional employee benefits to create a professional working environment.
    • Created new working processes for the VINA studio with minimal guidance from the Korean team.
    • Managed bug tracking in Jira, prioritizing and coordinating with the Development team to fix bugs and implement features based on release timelines.
    • Collaborated with the Customer Service team to investigate and resolve issues reported on the Apple Store and Google Play Store, ensuring customer satisfaction with Nexon products and services.

Senior QA & Assistant Project Manager

Fossil Group Vietnam
01.2017 - 03.2018
    • Led testing for Fossil Q Brand's smartwatches, rebuilding QA processes.
    • Performed testing across Bluetooth, server, firmware, and mobile app.
    • Collaborated with Product Owner and Dev teams for timely product delivery.
    • Participated in Scrum meetings, fostering an Agile environment.
    • Assisted in hiring and performance reviews for QA team.
    • Managed bug tracking in Jira, prioritizing fixes based on releases.
    • Resolved customer issues reported on app stores, ensuring satisfaction.
    • Defined backlog issues and integrated them into appropriate sprints.
    • Gathered user requirements and translated them into development tasks.

Mobile QA Leader and Mobile Incident Manager

Lazada Tech Hub
06.2014 - 01.2017
  • Expanded and organized the team to handle increased workloads.
  • Utilized the automation testing team for ticket checks and MOBILE API testing.
  • Participated in conference meetings with PMs, Marketing, and the CTO to clarify the Mobile Roadmap for each quarter.
  • Assigned tasks based on team members' skills.
  • Conducted QA candidate interviews as required by the Head of QA.
  • Evaluated QA members during their probation period.
  • Organized team-building activities for QA, Dev, and PM teams post-application submission.
  • Served as the main contact for all mobile-related QA issues.
  • Provided 24/7 support for urgent issues from the 911 team.
  • Presented to the Dev team to clarify the Mobile team's activities and processes.
  • Tackled complex tasks independently and mentored team members.
  • Actively collaborated with overseas teams to resolve issues.
  • Summarized and reported on every release related to Lazada site deployment.
  • Sent release candidate versions of applications to Marketing and CPM teams for feedback.
  • Recommended high-performing testers for promotion to the Head of QA.
  • Planned QA resources for each release on both Android and iOS platforms.
  • Ensured the team used TestRail for storing test cases and recording testing history.
  • Managed QA teams in Vietnam, Russia, and Thailand.
  • Traveled between Vietnam and Moscow to facilitate seamless collaboration between QA and Dev teams.

Senior Mobile QA

Lazada Tech Hub
12.2013 - 06.2014
  • Conducted mobile quality testing for the Lazada mobile application.
  • Prepared test plans based on sprint planning from PM and Technical Leader.
  • Created progression reports for the Head of QA and PM to update on application status.
  • Quickly resolved and updated ticket statuses on JIRA to clear tasks promptly.
  • Communicated with Dev, PM, and local teams to address issues.
  • Promptly checked and created tickets based on reports from marketing, regional PM, and customer teams.
  • Assisted the Web Shop team in resolving tickets.
  • Managed and assigned tasks for the team in the absence of the Head of QA.
  • Quickly learned and studied new features from the Berlin team.
  • Released new versions of the Lazada app, strictly following the release checklist to ensure readiness before submission to Google Play Store and App Store.
  • Handled testing on both Android and iOS devices, as well as Blackberry and Windows Phone devices.

QA Manager

Zalo Group & Zalo chat product
12.2013 - 06.2014
  • Led project kick-off meetings with the development team to initiate projects.
  • Collaborated with clients and Business Analysts (BAs) to understand user requirements, business models, and applicable technical knowledge.
  • Developed and defined sprints with the Technical Leader and BA, establishing project timelines.
  • Summarized project information and provided regular updates to clients.
  • Worked closely with the internal development team to deliver products within tight deadlines.
  • Managed outsourcing development partners to control team and project progress.
  • Participated in Scrum meetings to maintain an Agile environment.
  • Assisted the CTO in reviewing and selecting potential QA hires.
  • Reviewed and evaluated team performance using the company's performance review form.
  • Managed bug tracking in Mantis, prioritizing and coordinating with the Development team to fix bugs and implement features based on release timelines.
  • Collaborated with Customer Service to investigate and resolve issues, assisting customers in publishing their applications on the Apple Store and Google Play Store.
  • Ensured customer satisfaction, leading to continued maintenance contracts and product improvements.
  • Maintained 90% communication transparency to keep projects on track.

Project Management Associate

Gameloft
06.2010 - 08.2013
  • Assigned tasks to QA Leads and testers, ensuring alignment with skills and project needs.
  • Reviewed project quality and provided feedback to the Producer and headquarters to enhance project outcomes.
  • Organized training courses to improve the testing skills of the QA team.
  • Worked closely with the Producer to ensure projects achieved GOLD status on time.
  • Evaluated objectives set by Leads for testers, ensuring they were reasonable and achievable.
  • Set standard targets for Leads to follow, improving team performance.
  • Assessed the strengths and weaknesses of Leads and testers, providing guidance for improvement.
  • Proposed project bonuses for the team, subject to QA Manager approval.
  • Created project presentations post-completion to highlight areas for improvement.
  • Identified and recommended high-performing testers for promotion.
  • Collaborated with overseas studios and managed remote teams effectively.
  • Handled complex tasks independently and applied learnings to the team.
  • Successfully completed 27 projects in the QA role.
  • Promoted to Senior Lead in 2009.
    Earned certifications in Brand Management, Leadership and Supervision, and Quality.
    Worked as QA Studio Supervisor in Yogyakarta, Indonesia, in 2011.
    Served as Trade Union Vice President for the company.

QA Lead

Gameloft
01.2007 - 05.2010
  • Produced and enforced adherence to test plans.
  • Assigned tasks to QA testers, matching tasks with the right skills.
  • Conducted final quality checks to ensure project standards.
  • Reviewed and modified bug reports before sending them to the production team for fixes.
  • Collaborated closely with the QA PM and Producer to ensure projects met GOLD status on time.
  • Evaluated bugs and project issues, raising them promptly with the Producer.
  • Assessed testers' strengths and identified areas for improvement.
  • Set objectives and targets for testers to foster their professional growth.
  • Organized team-building activities during and after projects to enhance teamwork and motivation.

QA Tester

Gameloft Co.Ltd.
06.2005 - 12.2006
  • Ensured gaming project quality.
  • Collaborated with developers, producers, and teammates on quality issues.
  • Conducted mobile testing.
  • Reported, tracked, and verified bugs.
  • Created test cases, checklists, and user guides.
  • Delivered timely reports with minimal bugs.

Education

Project Management Professional -

APEX Viet Nam
01.2018

Brand Manager -

Arti Viet Nam
01.2011

Information Technology -

Hong Bang University
01.2006

Skills

  • Team-building from zero to one
  • Project management
  • JIRA, Mantis, Redmine, JSON, Web config
  • React Native, React JS, PHP, Laravel
  • ADB, SCRUM, Jenkins, MySQL
  • Google Analytics
  • Charles proxy tool

Timeline

Senior QA Engineering Manager and Delivery Manager

Sky Mavis company
08.2021 - Current

Head of QA and Delivery Manager

Conexus IT company
01.2020 - 08.2021

QA Manager

Nexon Networks VINA Studio
01.2019 - 01.2020

Senior QA & Assistant Project Manager

Fossil Group Vietnam
01.2017 - 03.2018

Mobile QA Leader and Mobile Incident Manager

Lazada Tech Hub
06.2014 - 01.2017

Senior Mobile QA

Lazada Tech Hub
12.2013 - 06.2014

QA Manager

Zalo Group & Zalo chat product
12.2013 - 06.2014

Project Management Associate

Gameloft
06.2010 - 08.2013

QA Lead

Gameloft
01.2007 - 05.2010

QA Tester

Gameloft Co.Ltd.
06.2005 - 12.2006

Project Management Professional -

APEX Viet Nam

Brand Manager -

Arti Viet Nam

Information Technology -

Hong Bang University

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