Indira Ormokoeva
Bishkek
Summary
Accomplished professional in hotel reservations and revenue management with over a decade of experience in the hospitality sector. Expertise includes revenue forecasting, customer service excellence, and staff training to optimize booking processes. Proven ability to implement effective procedures that enhance operational efficiency and guest satisfaction. Proficient in multiple languages, facilitating communication with diverse clientele. Strong background in coordinating with various departments to resolve guest issues and maintain high service standards.
Overview
17
17
years of professional experience
Work History
Reservations Manager
Rixos Phu Quoc
Phu Quoc
01.2026 - Current
- Managed reservation systems to ensure accurate bookings and customer satisfaction.
- Trained and supervised staff in reservation procedures and customer service best practices.
- Coordinated with various departments to streamline guest check-in and check-out processes.
- Developed training materials for new employees on reservation software and policies.
Reservations Manager
Rixos Hotels
11.2022 - 02.2024
- Oversaw all aspects of the reservations department, ensuring a seamless booking experience for guests while optimizing revenue management strategies.
- Managed daily reservations operations, leading to improved efficiency and guest satisfaction.
- Implemented new booking procedures that decreased processing times by 20%.
- Trained and guided staff in best practices for customer service and reservations management.
- Analyzed booking trends to inform revenue forecasts, enhancing overall financial performance.
- Maintained strong communication with other hotel departments to address guest needs and resolve issues effectively.
Assistant Reservations Manager
Rixos Hotels
Abu Dhabi
01.2022 - 11.2022
- Managed the reservations department to ensure a smooth booking process while supporting the Reservations Manager in daily operations.
- Oversaw daily reservations activities, contributing to a streamlined process and enhanced guest interactions.
- Assisted in implementing new procedures that improved efficiency within the reservations team.
- Coordinated with the front desk to fulfill special guest requests, ensuring all reservations were handled accurately.
- Supported training initiatives for staff to elevate customer service standards and operational effectiveness.
- Maintained communication with other hotel departments to address and resolve guest issues promptly.
Reservations Supervisor
Rixos Hotels
Abu Dhabi
02.2019 - 01.2022
- Oversaw reservations operations, ensuring seamless coordination between departments and high-quality service delivery.
- Assisted the sales reservation team by developing and assessing sales calls, along with implementing effective training programs for staff.
- Coordinated with the front desk to address special guest requests and managed all reservation processes accurately.
- Resolved guest issues in collaboration with reservation sales associates, ensuring precision in electronic reservations.
- Monitored staff productivity to meet departmental objectives and supervised all reservation activities within the facility.
- Maintained accurate records of bookings, addressed guest inquiries promptly, and ensured compliance with all requirements.
Sales & Marketing Coordinator
Rixos Hotels
Abu Dhabi
09.2018 - 02.2019
- Served as a Sales & Marketing Coordinator, focusing on enhancing sales team effectiveness and communication with clients.
- Assisted the sales team by reaching out to clients for appointment scheduling and ensuring access to up-to-date support materials.
- Managed urgent communications, addressing customer inquiries and coordinating marketing events in the absence of Sales Representatives.
- Coordinated with various departments to streamline the handling of sales, marketing, and delivery processes.
- Established and maintained filing systems to organize sales records, compile reports, and supply the finance department with necessary financial data.
- Oversaw budgets related to bonuses, marketing initiatives, and travel expenses, ensuring efficient allocation of resources.
Senior Reservations Agent
Rixos Hotels
Ras Al Khaimah
12.2013 - 09.2018
- Managed various aspects of reservations and client inquiries within a hotel environment, focusing on optimizing room occupancy and client satisfaction.
- Processed reservations through multiple channels including phone, email, fax, and online systems, ensuring efficient handling of requests.
- Maintained detailed knowledge of room types, locations, layouts, and pricing strategies to effectively communicate options to clients.
- Executed cancellations and modifications in accordance with established contract terms.
- Responded to daily correspondence and inquiries, facilitating a seamless reservation process for clients.
- Monitored future room availability to assist in forecasting revenue and occupancy rates.
Assistant Manager
The Exchange
04.2011 - 04.2013
- Served as an Assistant Manager, supporting the Store Manager and overseeing daily operations to enhance customer experience and drive sales.
- Supported the Store Manager in managing store operations and ensuring a high-quality shopping experience for customers.
- Fostered a customer-friendly environment by greeting shoppers and promptly addressing inquiries and needs.
- Exhibited effective sales techniques and cash management, while mentoring staff on best practices for handling complex sales situations.
- Assisted in maintaining store leadership and operational control, guaranteeing exceptional service and product quality.
- Managed scheduling and staffing to optimize sales performance, while routinely evaluating payroll for adequate staffing levels.
- Camp Dwyer (US Military Base)
Office Manager/Interpreter
"SABIRLI" LTD.
Bishkek
07.2009 - 03.2011
- Oversaw office operations and provided interpretation services for a trade company, facilitating communication between Turkish and Russian stakeholders.
- Managed office documentation, including records and correspondence, ensuring accurate and organized filing systems.
- Handled phone calls, faxes, and emails, performing various secretarial and administrative tasks efficiently.
- Conducted recruitment processes and provided training for new hires, enhancing team capabilities.
- Coordinated meetings and presentations, supporting general management with logistical arrangements.
- Translated documents and materials between Turkish and Russian, ensuring clarity and accuracy in communication during meetings.
- Turkey-Kyrgyzstan Trade Company
Education
4 years education - Turkology
Kyrgyzstan Turkey Manas University
General Studies -
#69 High School
BishkekSkills
- Effective Time Management
- Fast Learner
- Adaptability
- Ability to Work Under Pressure
- Communication Skills
- Ability to Work in a Team
- Leadership
- Coordination
- Multilingual Proficiency
- Data Analysis
- Booking Procedures
- Problem Solving
- Communication
- Operational Efficiency
- Staff Training
- Customer Service
- Revenue Management
- Reservation management
Languages
- Kyrgyz
- Turkish
- Russian
- English
- Kazakh
Timeline
Reservations Manager
Rixos Phu Quoc
01.2026 - Current
Reservations Manager
Rixos Hotels
11.2022 - 02.2024
Assistant Reservations Manager
Rixos Hotels
01.2022 - 11.2022
Reservations Supervisor
Rixos Hotels
02.2019 - 01.2022
Sales & Marketing Coordinator
Rixos Hotels
09.2018 - 02.2019
Senior Reservations Agent
Rixos Hotels
12.2013 - 09.2018
Assistant Manager
The Exchange
04.2011 - 04.2013
Office Manager/Interpreter
"SABIRLI" LTD.
07.2009 - 03.2011
4 years education - Turkology
Kyrgyzstan Turkey Manas University
General Studies -
#69 High School