Huy Dang (JIM) - HCM

Led a team of 10. Tools used: Adobe AEM 6.5 & Adobe Target for Web Producing, BrightEdge for SEO. Framework used: SAFe

• Be responsible for applying ITSM @ ITIL concept on Web Production & Development efforts for Nab.com.au - with 500,000 daily visitors - together with its Satellites and MiniApps (Interest rates calculation, Credit Card self-service etc..).
• Collaborated with Australian HQ and championed Vietnam Office in migrating the usage of AEM from TouchUI to the Cloud platform; designing AEM tagging strategy/components guideline based on Google's Elevated Design System and satisfied expectation for Workflow Automation for Publishing, GenAI for Copywriting purposes and browsing security to prevent clickjacking.
• Led the governance works of implementing Single Digital Front Door for Customers and Single Panes of Glass for Banker Colleagues with approximately 1,200 requests serviced in F25 (3% growth compared to FY24); works included related topics such as Personal Banking Products, Fraud & Scams Avoidance, Performance Analytical & SEO Audit, general Website Hygiene & Maintenance.
• Pilot a period of projected 6% growth in organic search/16% growth in number of unique visitors with 99% approval on risk control at less than 5 human and systematic errors p.a across 26 digital channels, and contributed to an average weekly Digital NPS @45+ with projected YoY of 2% increase in Digital Sales effectiveness and 4% reduction in Servicing Leakages while keeping an Employee Satisfaction (eSAT) Score at 85 average.

Overseen Digital products governance and digital framework (Offline-to-Online) adoption. Led a team of 15 members

Framework used: Scrum

• Consulted on the functionality and strategy for adoption regarding a Construction Portfolios Governance Platform (with notable clients counted Fonterra, Australian Department of Defense). The solution includes integration with both Snowflake for Data Warehouse Automation functions and ChatGPT 3.5Turbo for CRAG purposes.
• Acted as Project Manager cum Lead Business Analyst for an Environmental Impact Assessment Platform, notable clients counted: Neoen Renewables, Australian Trans-National Electrical Grid. Including integration with CenerativeAI functional features.
• Acted as Scrum Master for a Transmittal Management Platform, notable clients including: Wellington City (NZ).

Managed team of 15 & Reported directly to BoD

Framework used: Hybrid Agile

• Advanced the progress of growing a self-developed ERP Solution through Process Mining & Process Optimization. Released modules including: Document Submission, Cashflow & Inventory Management
• Achievement: Won & Managed end-to-end a Sales Origination System for a leading Consumer Finance company with P/L ratio at 55% and Total Cost Ownership at 65,000 USD. Involved in Pre-Sales, Technical Consultant to Drafting NDA, Contracts and SLA; and from Project Delivery to Closing & Maintenance.

Framework used: Hybrid Agile

• Corresponded an accelerator program (FEXCELERATE) with more than 160 applicants worldwide, achieving 175% of KPIs. Guided the localization of products & performed BA activities to help 02 of them winning their 1st banking contracts in Alternative Credit Modeling (for Underwriting) and Marketing Automation/Customer Engagement Platform (for Credit Card Usage).

Managed team of 30. Reported to Founder & CEO.

• Achivement: Bring 3 billion VND in total revenue and collected over 900 million VND in Long-term receivables with clients counted mostly in public sector/local provincial government agencies.