Huong Thi Van Nguyen

· Accountable for the design, preparation and implementation of all elements/components that are involved in the creation of the Company’s tourism

· Oversee contractual commitments between Mekong Viet Travel and hosting venues which includes, managing, preparing and/or reviewing all contracts relating to tour operation services.

· Successfully negotiating with partnering suppliers to facilitate the administration of cost effective rates while maintaining the delivery of superior tourism products and services.

· Establish and maintain good working relationships with partnering suppliers through routine day to day activities and supplier visitations.

· Increase sales and market share through upselling, by exploring/staying current with the tourism industry product trends and by maintaining thorough awareness of Company competitors and their product offerings.

· Control costs effectively to meet budget guidelines and desired financial results; implementing control system for all controllable costs.

· Liaise with the Marketing Department to create brochures and internet based information to promote our tourism products and service offerings.

· Manage the tour operational functions including insurance, tour logistics, the Company’s fleet vehicles and preventative maintenance program.

· Recruit, train and develop all employees; review staffing levels as needed to ensure that guest service, the daily business demands and financial objectives are met.

· Ensure that all employees are fully aware of relevant information concerning our tourism products and service offerings as well as local events and public services.

· Monitor client satisfaction to ensure that our tourism products meet and exceed our clients’ expectations by giving feedback of clients’ experience to team members.

· Ensure positive customer service in all areas. Investigate and respond to any complaints, taking any and all appropriate actions to turn any dissatisfied clients into return customers.

· Resolve any tour issues with guests, partnering establishments, tour guide agents, tour drivers etc….

· Ensure that employees are in compliance of all Company policies, procedures and regulations.

· Communicating the health and safety requirements and regulations and ensure they are followed.

· Ensuring that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained for all employees within the Department.

· Celebrating successes and publicly recognizing the contributions of team members.

· Serving as a role model to the Mekong Viet Travel ‘s Team.

• Managing and coordinating all cabin operations activities
• Ensuring the safety and security of cabin operations and compliance with legislation
• Maintaining the Cabin Crew Manual in accordance with the latest standards and requirements
• Proposing and arranging the incorporation of amendments in the Operations Manual
• Liaising with the CAA and other operationally relevant external entities on all matters regarding the Airline cabin crew procedures
• Evaluating cabin crew personnel performance and people management
• Selection of cabin crew personnel

• Teach trainees all the matters regarding the operation flight services in aircraft cabins
• Provide examinations to trainees and students on their practical knowledge. Follow procedures to assure transparency and accuracy in the assessment exercise
• Evaluate education programmers.Evaluate ongoing training programmers and advise on potential optimization.
• Teach air cabin crew procedures .Teach the procedures and protocols used in airplane and aircraft cabins.