Hung My Tien Tran
Ho Chi Minh
Summary
Store assistant with 4 years of experience in the customer service industry and supporting senior management in store operations. Ability to multitask and prioritize tasks for maximum efficiency. Proficient in using data and content management software
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
L’Occitane En Provence
03.2023 - 08.2024
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
- Assisted more than 100 clients per week with complex tasks including calendar management, group logistics, filing systems, and project coordination
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Barista Trainer
Starbuck
08.2021 - 06.2023
- Customized training strategies based on individual barista knowledge, experience, and strengths.
- Trained new employees in groups and in one-on-one scenarios.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Retail Sales Associate
H&M Canada
08.2021 - 12.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Diploma Degree - Cosmetics Management
Humber College
Toronto, Ontario, Canada04.2021
Skills
- Business Development
- Customer loyalty
- Records Management
- Store Organization
- Executive Support
Languages
English
Advanced (C1)
Timeline
Assistant Store Manager
L’Occitane En Provence
03.2023 - 08.2024
Barista Trainer
Starbuck
08.2021 - 06.2023
Retail Sales Associate
H&M Canada
08.2021 - 12.2022
Diploma Degree - Cosmetics Management
Humber College
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