Nghe nhạc, Post card
HOÀNG MŨI LŨY
Banker
Ho Chi Minh City
Summary
Dynamic banking with a proven track record at Vietinbank and SCB Bank, excelling in customer service and compliance. Known for a friendly demeanor and strong problem-solving skills, I effectively balance cash and resolve customer inquiries, ensuring a seamless banking experience while continuously improving operational processes.
Equipped with problem-solving abilities, willingness to learn, and good communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banker Teller
Vietinbank
04.2024 - Current
- Handle cash: deposits, withdrawals, and transfers.
- Check customer ID and follow bank rules.
- Count and balance cash at the end of the day.
- Answer simple questions about bank products.
- Count and balance cash at the end of the day.
- Send customers to other staff if needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Resolved problems, serve customers quickly and politely.
Bank Controller
SCB Bank
01.2022 - 04.2024
- Monitor, evaluate, and ensure compliance with internal policies, regulatory requirements, and operational procedures.
- Checking rules and making sure everything is done right.
- Prepare performance reports for self-inspection, off-site, and on-site monitoring.
- Review and update manuals/guidelines related to self-inspection and monitoring activities.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Banker Teller
SCB Bank
06.2019 - 01.2022
- Handle cash: deposits, withdrawals, and transfers.
- Check customer ID and follow bank rules.
- Count and balance cash at the end of the day.
- Answer simple questions about bank products.
- Count and balance cash at the end of the day.
- Send customers to other staff if needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Resolved problems, serve customers quickly and politely.
Education
MBA -
University of Finance – Marketing (UFM)
Ho Chi Minh City, Vietnam 04.2001 -
Bachelor of Finance And Banking -
Open University (OU)
Ho Chi Minh City, Vietnam 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Microsoft office
Organization and time management
Certification
TOIEC 650
Interests
Du lịch
Timeline
Banker Teller
Vietinbank
04.2024 - Current
Bank Controller
SCB Bank
01.2022 - 04.2024
Banker Teller
SCB Bank
06.2019 - 01.2022
MBA -
University of Finance – Marketing (UFM)
04.2001 -
Bachelor of Finance And Banking -
Open University (OU)
04.2001 -
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