HONG NGUYEN

intained relationships with customers and found new ones by identifying needs and offering appropriate products/services.

• Grew sales and boosted profits, applying proactive management strategies
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Expanding distribution channels and client bases.
• Collecting market feedbackand analyzing competitor activities of relevant industries.
• Preparing sales and project reports. Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Identifying new business development potential
• Identify emerging markets and market shifts while being fully aware of new products and competition status

• Market research and market information/data processing
• Develop and maintain personal knowledge of priority sectors; market trends and routes to market for improved effectiveness within a sales support function.
• Support Sales Managers in business development activities where necessary, for example, preparing for and supporting events, investor visits.
• Provide support in completing visit reports, assisting the Sales Analyst with the development of the system, and providing management information and reports as required.
• Assist the Sales Managers in time management, travel arrangements, team coordination and logistical assignments
• Planning and coordination of meetings and appointments
• Fielded customer questions to share information about products, availability, and pricing.
• Assisted customers with prompt and polite support in-person and via telephone.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed filing system, entered data and completed other clerical tasks.
• Managing the secretarial tasks (telephone, documents, filing system, appointments…)
• Doing monthly reports for Sales Meeting Department (Productivity, top & target accounts, Nationality production report)
• Managing the Barter Agreement contract
• Attending the Sales Strategy meeting, Forecast meeting
• Doing, managing all contracts_ Wholesales & Corporate & update into rate chart
• Other duties assigned by Director