Hoang Phuong Thao Le
Learning Specialist
55/3 Tan Quy Street, Tan Quy Ward, Tan Phu District, Ho Chi Minh City
Summary
Smart Learning Specialist with substantial experience facilitating students in individual work, group work and homework sessions. Proven track record of success in delivering instruction and providing individualized support to students with diverse learning needs. Strong communication and interpersonal skills and dedicated to fostering positive learning environment. Personable Learning Assistant with solid background providing support and assistance to students, teachers and administrators in classroom settings. Skilled in creating engaging lesson plans and providing one-on-one guidance to students. Strong organizational skills and dedicated to helping students succeed.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Learning Specialist
Little House Kindergarten
Ho Chi Minh
02.2022 - Current
- Prepare study equipment and materials -Come up with nutritious menu for children in Kindergarten -Manage foreign teachers -Come up with ideas and plans for lesson to improve learning quality -Organizing events and school trips -Manage class timetable, working time and salary of foreign teachers and TAs
- Data entry staff, sub-accountant, marketing and translator
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up events in school
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Restaurant Waiter
Novotel
Singapore
02.2020 - 07.2020
- Working as a part-time student
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Banquet Food Server
Swimming Singapore Club
Singapore
01.2018 - 01.2020
- Working in Banquet and Chinese restaurant as a part-time student
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Answered guest questions about event plans and food service choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Set up banquet tables and chairs based on event requirements.
Service Crew, Cashier
Ming Jia III
Singapore
01.2019 - 06.2019
- With experiences as a cashier, hostess, food caller, Korean service style
- Worked in a team of six within a small restaurant -Able to memorize all the menu items and condiments to serve customers
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Service Crew
Shangrila Hotel
Singapore
01.2019 - 01.2019
- Serving Buffet lines, setting cutlery and folding napkins
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
Office Assistant
TMC Travel
Singapore
01.2018 - 01.2019
- Enter required data for tours, calculate costs for tour orders -Advertising and marketing the company's tours through social networking sites -Support the company in tour groups, help interpreting for separate tourists and guests who need to translate at the hospital, or working abroad
- Completed clerical tasks such as filing, copying, and distributing mail.
Service Crew
Swiss Club
Singapore
01.2018 - 01.2018
- Provided by Dimension International College -Activities including: serving food and beverages, cleaning the plates and taking orders from customers in the Oktoberfest (This is 5-day working)
Assistant English Language Teacher
CALI English
Ho Chi Minh
06.2016 - 08.2016
- Support the students for their make-up classes, and prepare them for their upcoming exams in school
- Assist teachers in the preparation of lessons and teaching materials
- Help out for school events, workshops and designing leaflets for promotion -Key takeaways include patience, communicate despite the age gap, creativity and ability to think out of the box
- Collaborated with colleagues to design and maintain curriculum.
- Tutored students struggling with their English skills such as Reading, Writing, Listening and Speaking.
Education
Diploma - Food and Beverage Operation
Dimension International College
06.2018 - 06.2019
Preparedness Programme (CEPP) - Hospitality Management
Dimension International College
Singapore 03.2019 - 03.2019
Skills Qualifications for following Food and Beverage Safety and - Hospitality Management
Dimension International College
Singapore 03.2019 - 03.2019
Advanced Diploma - Hospitality Management
Stanfort Academy
Singapore 07.2019 - 07.2020
Bachelor of Arts (Honours) - Business With International Management(Top - Ups)
University of Northumbria
Singapore 01.2021 - 01.2022
No Degree - TESOL
Simple English
Vietnam 04.2001 -
Skills
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Timeline
Learning Specialist
Little House Kindergarten
02.2022 - Current
Bachelor of Arts (Honours) - Business With International Management(Top - Ups)
University of Northumbria
01.2021 - 01.2022
Restaurant Waiter
Novotel
02.2020 - 07.2020
Advanced Diploma - Hospitality Management
Stanfort Academy
07.2019 - 07.2020
Preparedness Programme (CEPP) - Hospitality Management
Dimension International College
03.2019 - 03.2019
Skills Qualifications for following Food and Beverage Safety and - Hospitality Management
Dimension International College
03.2019 - 03.2019
Service Crew, Cashier
Ming Jia III
01.2019 - 06.2019
Service Crew
Shangrila Hotel
01.2019 - 01.2019
Diploma - Food and Beverage Operation
Dimension International College
06.2018 - 06.2019
Banquet Food Server
Swimming Singapore Club
01.2018 - 01.2020
Office Assistant
TMC Travel
01.2018 - 01.2019
Service Crew
Swiss Club
01.2018 - 01.2018
Assistant English Language Teacher
CALI English
06.2016 - 08.2016
No Degree - TESOL
Simple English
04.2001 -
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