HOANG LAN ANH
Hanoi
Summary
Dynamic professional with a proven track record in strategic planning and customer relationship building, notably at Nisai Vietnam. Excelled in talent recruitment and administrative management, enhancing partner support and developing impactful training programs. Skilled in leveraging HR databases for career development, achieving significant advancements in internal communications and onboarding processes.
Overview
4
4
years of professional experience
Work History
Partner Support Executive
Nisai Vietnam
Hanoi
12.2023 - 05.2024
- Offering personalized support and consultation to individual B2C customers from partners
- Conducting student assessments, assisting parents in timetable selection, and guiding them through the enrollment process
- Maintaining accurate records of partner students' progress
- Supporting partners with course consultations, timetable sharing, and induction follow-up
- Supporting teacher training courses, facilitating communication between students and instructors
- Generating concise business reports and post-event summaries
- Developing and updating business processes and documentation
- Contributing ideas for engaging Linked In posts and reviewing content for publication
- Managing monthly newsletters and maintaining partner email lists
Education Research Pedagogy Committee Executive Board Member
The Dewey Schools
Hanoi
11.2022 - 11.2023
- Interpret meetings for Chief of Executive board and managers coaching sessions
- Prepare and operating training for The Dewey Schools Teacher
- Involve in translating and check up on team members' progress to make sure the unit plans and other documents are translated in time
- Conducting research into the Students Assessing System for setting up one
- Taking part in post-project sessions to discuss results and suggest improvements
Business Development
Phung An Artisan
Hanoi
08.2023 - 10.2023
- Answer customers' orders and questions on Pancake
- Identify and research potential clients
- Develop and maintain client relationships with Intercontinental Phu Quoc, Tam Son, Somerset Hotel, ..
- Negotiate contract terms with clients and communicate with stakeholders
- Monitor project teams to ensure contracts are executed as agreed
- Gather useful information from customer and competitor data
- Make and give presentations to prospective clients and internal executives
- Track and report on the status of proposal components
- Work with the pricing department to create rate proposals
- Prepare and submit sales contracts
Air Export Executive
DB Schenker Vietnam
Hanoi
10.2020 - 12.2021
- In charge of Apple account & manage Apple shipments
- Settle claims about cargo delay, loss, missing, damage from customers or related parties
- Monitor Schenker onsite to properly receive cargo and avoid missing assignment flight, update tracing system and correspond with airlines for any changes
- Make demand forecasts for Apple to provide just-in-time booking request during high season
- Create timeline and SOP for delivery time from OEM to airport for supervision
Education
Bachelor of Logistics and Supply Chain Management - Entrepreneurship
RMIT University
Hanoi, Vietnam01.2020
Bachelor of Business Administration - Chinese
Texas Christian University
Fort Worth, USA05.2016
Chinese English Class -
Hanoi Amsterdam High School for the Gifted
Hanoi, Vietnam05.2015
Skills
- Strategic Planning
- Talent Recruitment
- Customer Relationship Building
- Administrative Management
- Training programs
- Internal Communications
- HR databases
- Career Development
- Onboarding and Orientation
Projects
Love and Aspiration Foundation - Students Facilitator
June 2022 – October 2023
• Accompany and monitor student’s progress in study and well being
• Taking part in training and discussion sessions to discuss results and suggest improvements
RMIT Charity and Environment Club - Founder and
President
June 2019 – June 2020
• Oversee the way departments leaders manage their
jobs,provide guidance and support when needed
• Manage resources and resolve problems of an over 200-participant event
• Review project proposals, reports, details of budgets
and project activities
• Make weekly, 3-month and 1 year plan for the club
• Reach out with other organizations to start and
develop collaboration
• Provide trainings for executives of each department
Awards
Faculty Scholarship of Texas Christian University ~ $18,000 per school year
Emerging Leader of the year 2019 by RMIT Student Life
Winner of Community Spotlight Award to RMIT Charity and Environment Club
Accomplishments
Faculty Scholarship of Texas Christian University ~ $18,000 per school year
Emerging Leader of the year 2019 by RMIT Student Life
Winner of Community Spotlight Award to RMIT Charity and Environment Club
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Limited
References
- Duong, Linh, General Manager, linh.duong@nisai.com, 0979 865696, Nisai Vietnam
- Le, Thuy, Head of ERPC Executive Committee, thuy.lethi@thedeweyschools.edu.vn, 0977 185 416, The Dewey Schools
- Hoang, Anh, Project Manager, hoanglananh@fpt.com.vn, 0903 449098, 0931 674559, FPT University
PROGRAMS
RMIT Leadership Forum at Ho Chi Minh City 2019
RMIT Leadership Program in Singapore 2019
References
References available upon request.
Timeline
Partner Support Executive
Nisai Vietnam
12.2023 - 05.2024
Business Development
Phung An Artisan
08.2023 - 10.2023
Education Research Pedagogy Committee Executive Board Member
The Dewey Schools
11.2022 - 11.2023
Air Export Executive
DB Schenker Vietnam
10.2020 - 12.2021
Bachelor of Logistics and Supply Chain Management - Entrepreneurship
RMIT University
Bachelor of Business Administration - Chinese
Texas Christian University
Chinese English Class -
Hanoi Amsterdam High School for the Gifted
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