Hi, I’m
HOANG CAO
Sr.Account Manager | MBA, Digital Business Growth
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Passionate About Staying Ahead Of The Curve In The Rapidly Evolving Technology Landscape And Delivering Value-added Services To Clients, and To Empower DNBs And ISVs To Achieve Their Business Goals And Accelerate Their Digital Transformation Journeys
Overview
9
years of professional experience
Work History
AMAZON WEB SERVICES
STRATEGIC FSI ACCOUNT DIRECTOR, VIETNAM & CAMBODIA
01.2024 - Current
Job overview
- Spearheaded the development and expansion of the Cambodian market for FSI industry, identifying key opportunities and executing strategic initiatives to drive adoption and revenue growth of Vietnam and Cambodia.
- Established and nurtured partnerships with local businesses, system integrators, and resellers to onboard them as AWS partners, enabling them to offer AWS solutions to their clients and accelerate market penetration.
- Driving revenue growth and market expansion in FSI sector
Developing and maintaining strong relationships with key decision-makers and influencers within client organizations. - Collaborated closely with cross-functional teams, including marketing, partner, training and solution architecture, to localize offerings and address the unique needs of Cambodian customers.
- Worked closely with AWS partners to enable them to sell and support AWS solutions effectively, providing training, resources, and support to accelerate market penetration and drive customer success.
AMAZON WEB SERVICES
SR.ACCOUNT MANAGER LEAD, ISV & DNB SEGMENTS
04.2021 - 12.2023
Job overview
- Led team consisting of 1 AM, 1 ISR, 1 DGR, 2 SA, and 1 MRC to develop Software and Digital Native Segments from 2021 to 2023, adding Gaming segment in 2023.
- Managed 10 main key accounts of significant size, depth, and complexity, along with hundreds of greenfield accounts.
Defined long-term account strategy and team resources, tools, and Standard Operating Procedures (SOPs). - Developed and executed strategic account plans to meet and exceed sales targets and customer expectations.
Built and maintained strong relationships with CxO level executives, acting as a trusted advisor and advocate for their needs. - Led and orchestrated multiple parties including AWS partners (consulting & technology) and resources from different functions and geographies.
- Provided regular performance updates and insights to internal stakeholders, contributing to informed decision-making processes.
- Acted as a liaison between clients and internal teams to address issues and drive continuous improvement in service delivery.
Achievements: - Built 2 key accounts from 0 to multimillion accounts from 2021 to 2023, becoming the top 3 and top 10 largest accounts in Vietnam.
- Exceeded sales KPI by 168% in 2021, 101% in 2022, and 142% in 2023.
- Achieved over 60% year-over-year growth in greenfield accounts from 2021 to 2023.
- Received awards including Rockie AM of the year 2021, Awesome Builder Award 2022, Best Performance Team 2023, and LPs Award 2023.
- Increased revenue of segments from 2% to 15% of total revenue of country in 2023.
VN AIOT ECOSYSTEM PROJECT
PROJECT MANAGER
10.2018 - 11.2022
Job overview
- Developing IoT Community.
- Managing relationship with strategic partners (Startups, Enterprise, Technology Suppliers, and Education systems).
- Digital marketing, Content development, Community development for IoT community.
Achievements: - Reaching around 1600 members on social media platforms. (https://www.facebook.com/groups/aiot.startup.platform)
- Successfully organizing 10 workshops and conferences to connect Enterprises, Schools, and students in 2019.
- Establishing partnership with 400 companies in ecosystem. Cooperating and supporting 10 Universities, Colleges, and Vocational in developing IoT subjects and projects.
- Supporting and connecting more than 10,000 students in IoT career.
DEP CONCEPTS
SALES AND MARKETING MANAGER
02.2019 - 03.2020
Job overview
- Managing sales and marketing activities of both Shri Restaurant HCM and Phu Quoc.
- Collaborating and directing various internal and external partners. Managing, developing, coaching, and controlling marketing and sales team of 4 members.
- Leading digital transformation project, adopting software to help with marketing and operation.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
Achievements: - Successfully Implementing a new booking system (Resdiary) which is connecting with the POS system and Advertising system (Google Ads, Facebook Ads, and OTA system).
- Defining customer insight, customer segmentation, sales, and marketing strategy.
- Decreasing 50% Marketing cost for Ads.
- Hitting and exceeding sales KPIs by 35% for the month of October, November, and December in 2019 of Shri HCM. Increasing 25% revenue overall and achieving the best revenue in 3 years period 2017- 2019.
3M
BUSINESS DEVELOPMENT MANAGER, CSEP DIVISION
06.2018 - 01.2019
Job overview
- Developing new business for electronic division in the North Market.
- Developing adhesive tape products, chemicals, and protective equipment.
- Developing and maintaining strategic long-term trusting relationships with high volume clients to accomplish organic growth and long-term company objectives.
Achievements: - Establishing a new key relationship with SAMSUNG Corporation (Bac Ninh factory) and successfully opened a new vendor account with them.
- Winning project supplying adhesive tape valued at 12 billion VND.
ITEQ Vietnam Co.,Ltd
SALES AND MARKETING MANAGER
10.2016 - 05.2018
Job overview
- Growing business in overseas and domestic markets.
- Managing 10 main key accounts of company.
- Leading Sales and Marketing teams of 5 members.
- Managed cross-functional teams to execute successful product launches and marketing initiatives.
Achievements: - Growing all accounts (from 5 to 25 accounts), increasing revenue growth which was 95% up in 2017 (1.95 mils $) and 27% in 2018 (2.48 mils $).
- 30-40% reduction in revenue dependence from head office.
- Increasing revenue of domestic market from 10% to 30% in 2018.
Establishing new key partnerships with Flextronics Company (overseas customer) and winning project 300.000$/ year for 3 years, resulting in a 15% increase in annual revenue.
ITEQ Vietnam Co., Ltd
ASSISTANT DIRECTOR
10.2014 - 09.2016
Job overview
- Member of core team of ITEQ from the beginning.
- Supporting Director in all duties and developing the company.
- Setting up sales and marketing teams foundation.
Achievements: - Company development from 10 people to 60 people in 2016.
- Successful application of ISO and ERP system in the company.
- Hitting sales KPI 1 mil $ (10% from domestic market).
Education
VAN LANG UNIVERSITYVIETNAM
MBA from Business Administration And Management
04.2001
VAN LANG UNIVERSITYVIETNAM
Bachelor of Arts from Commercial Business Management
04.2001
MIT SLOAN SCHOOL OF MANAGEMENTUS
Certificate from Digital Transformation: Strategies For Success
04.2001
Skills
Additional Information
REFERENCES
- DAVID TRIEU
Project Director – VN AIOT ECOSYSTEM
Email: davidtrieu.esd@gmail.com Tel: 096 731 8371
- THOMAS GILLGREN
General Director – DEP CONCEPTS SERVICES., JSC
Email: thomas@shri.vn Tel: 096 710 3520
- CHRISTIAAN ROMME
General Director – ITEQ Vietnam Co., Ltd
Email: c.romme@iteq.vn Tel: 036 447 1100
Timeline
STRATEGIC FSI ACCOUNT DIRECTOR, VIETNAM & CAMBODIA
AMAZON WEB SERVICES
01.2024 - Current
SR.ACCOUNT MANAGER LEAD, ISV & DNB SEGMENTS
AMAZON WEB SERVICES
04.2021 - 12.2023
SALES AND MARKETING MANAGER
DEP CONCEPTS
02.2019 - 03.2020
PROJECT MANAGER
VN AIOT ECOSYSTEM PROJECT
10.2018 - 11.2022
BUSINESS DEVELOPMENT MANAGER, CSEP DIVISION
3M
06.2018 - 01.2019
SALES AND MARKETING MANAGER
ITEQ Vietnam Co.,Ltd
10.2016 - 05.2018
ASSISTANT DIRECTOR
ITEQ Vietnam Co., Ltd
10.2014 - 09.2016
VAN LANG UNIVERSITY
MBA from Business Administration And Management
04.2001
VAN LANG UNIVERSITY
Bachelor of Arts from Commercial Business Management
04.2001
MIT SLOAN SCHOOL OF MANAGEMENT
Certificate from Digital Transformation: Strategies For Success
04.2001
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