Summary
Overview
Work History
Education
Skills
Timeline
Generic

ĐỖ HỒNG PHƯƠNG

Hồ Chí Minh

Summary

Experienced Customer Service Specialist skilled in multitasking and prioritizing in dynamic settings. Demonstrated ability to work collaboratively with teams to meet and exceed business targets. Notable success in managing complex customer support challenges, leading to improved service outcomes.

Overview

7
7
years of professional experience

Work History

Customer Service Officer - Banking

Vietcombank
Hồ Chí Minh
11.2018 - Current
  • Processed account openings, closings, and maintenance requests.
  • Conducted thorough customer due diligence for compliance with regulatory standards.
  • Assisted customers with inquiries and provided information on banking products.
  • Processed transactions accurately and efficiently using banking software.
  • Handled customer complaints and resolved issues in a timely manner.
  • Collaborated with team members to improve customer service practices.
  • Maintained updated knowledge of bank policies and procedures for compliance.
  • Processed customer refund requests efficiently and accurately.

Education

Bachelor of Finance And Banking -

UNIVERSITY OF FINANCE - MARKETING
VIETNAM
12-2024

Skills

  • Financial analysis
  • Customer service
  • Data interpretation
  • Regulatory compliance
  • Banking software
  • Problem resolution

Timeline

Customer Service Officer - Banking

Vietcombank
11.2018 - Current

Bachelor of Finance And Banking -

UNIVERSITY OF FINANCE - MARKETING
ĐỖ HỒNG PHƯƠNG