Hồng Đào Nguyễn Lê

I streamlined guest check-in and check-out processes to enhance arrival efficiency, effectively managed challenging customer complaints while upholding company standards, and generated commission reports for sales from various booking portals. Collaborating closely with management, I leveraged my extensive experience to drive operational success, and coordinated with housekeeping and maintenance teams to ensure sustained service excellence.

Provided information on hotel services and local attractions upon guest arrival. Efficiently handled billing inquiries and processed guest accounts. Resolved guest complaints, ensuring a positive experience for all visitors.

Executed check-in/check-out procedures for international groups of 20 to 100 guests. Facilitated interdepartmental communication to meet guest needs effectively. Resolved guest complaints and issues promptly to ensure positive experiences.

Facilitated integration of tourism products with flight crews and hotel guests to enhance service delivery. Managed customer service inquiries via email and phone, ensuring timely responses. Acted as intermediary to build customer trust and satisfaction. Assigned tasks and completed responsibilities for four- and five-star hotels related to operations.

Implemented standardized customer service protocols, ensuring uniformity in guest experiences across front desk team. Cultivated strong partnerships with major booking portals to enhance listing visibility and rate consistency. Conducted training for new staff on customer service best practices to improve overall team performance. Oversaw daily operations and monitored sales and performance metrics to ensure hotel goal alignment.