Hien Thi Thu Dang

• Managed a team of junior administrators, ensuring proper training and professional development opportunities
• Facilitated cross-departmental collaboration by organizing regular interdepartmental meetings to address common challenges or goals
• Maintained strict confidentiality in handling sensitive information related to company operations, personnel matters, and client interactions
• Organized high-level meetings and events, including venue selection, catering coordination, and agenda preparation
• Collaborated with HR to develop streamlined onboarding procedures for new employees
• Streamlined office operations by implementing efficient administrative processes and systems
• Coordinated executive travel arrangements, ensuring seamless itineraries and expense tracking
• Created and updated records and files to maintain document compliance
• Offered technical support and troubleshot issues to enhance office productivity
• Legal skills: - Formatting, editing & typing law documents
  - Prepare documents and update new business license for company
  - Prepare Umbrella Fee Agreement & Addendum for clients.
• Admin works: - Prepare internal form, translation instruction, open new file documents for new clients.
  - Claim insurance for lawyer
  - Making travel request and payment voucher for finance
  - Manage & control funds of branch, report to manager every month.
• Training for new staff about the company rules, using system and format, edit documents

- Products consultant for Customer

- Responsibility of building customer experience Personal Banking, Cards and Personal Loans

- Strengthen existing customer relationship as well as establish relationship with potential customer

- Meet service performance standards through handling customer enquiries efficiently

- Identify sales opportunities and proactively cross sells related service to achieve the sales and referral target

- Sale Experience about Credit Card, Personal Banking, Insurance and Personal Loan

- Investment Currency Deposit

- Support for other staff to present product for Customer

- Experience to solve problem about customer service product

- Provide necessary advice for Customer to choose satisfied product

- Sale experience

- Experience to classify matter of Jewelry as diamond, ruby, sapphire, emerald etc….

- Time management and arrange appointment with Customer

- Research Market

- Asset Management and Collection

- Create and make the contract of business