Hien Khanh Nguyen (KAYLIN)
Melbourne
Overview
4
4
years of professional experience
Work History
Barista and FOH
Koko Café
Hanoi, Vietnam
05.2025 - 11.2025
- Organized front-of-house area to support smooth daily operations.
- Crafted espresso-based drinks, matcha tea, and other beverages with consistent quality.
- Provided friendly customer service while processing orders, payments, and addressing inquiries.
- Executed opening and closing duties, including restocking and cleaning tasks.
Barista, Kitchen Hand and Marketing Assistant
Mon Chéri
Hanoi, Vietnam
05.2025 - 09.2025
- Designed and executed TikTok/social media campaigns to strengthen brand awareness.
- Applied creativity and cultural understanding to connect local products with Gen Z audiences.
- Baked cakes according to standard recipes in a commercial kitchen. following shop standard recipes to ensure consistency in quality.
- Decorated pastries and chocolates according to customer specifications.
- Prepared a variety of tea-based drinks following established shop recipes.
Clothing Retail Store Sales Assistant
Denim ST
Hanoi, Vietnam
04.2024 - 08.2024
- Assisted customers with product selections and inquiries in a fast-paced retail environment.
- Collaborated with team members to ensure a positive shopping atmosphere for customers.
- Processed cash, check, and credit card payments accurately at the point of sale.
- Supported promotional events by setting up displays and distributing marketing materials.
Barista and FOH
MIXUE
Hanoi, Vietnam
01.2022 - 12.2022
- Prepared a variety of beverages according to standard recipes.
- Supported customers in selecting menu items based on dietary preferences and requirements.
- Maintained inventory levels to guarantee supply availability for daily operations
Education
Master of Marketing -
RMIT University
Melbourne12-2027
Bachelor of Business - Logistics And Supply Chain Management
RMIT University
Vietnam12-2025
Skills
- Barista & Food Preparation: Knowledge of coffee brewing techniques (including milk steaming and basic latte art, though not at a master level) and basic food preparation
- Customer Service: Ensuring a welcoming atmosphere and positive customer experience
- Digital Marketing: Keep up with market trends and willing to assist with social media and promotional activities
- Fast Learner: Highly motivated to learn, adapt quickly, and committed to mastering new tasks within a few days to a week through dedication and continuous practice
Languages
English
Upper Intermediate (B2)
B2
Vietnamese
Native
Native
Timeline
Barista and FOH
Koko Café
05.2025 - 11.2025
Barista, Kitchen Hand and Marketing Assistant
Mon Chéri
05.2025 - 09.2025
Clothing Retail Store Sales Assistant
Denim ST
04.2024 - 08.2024
Barista and FOH
MIXUE
01.2022 - 12.2022
Master of Marketing -
RMIT University
Bachelor of Business - Logistics And Supply Chain Management
RMIT University