Hans Patrick Adrian A. Rosario
Bauang
Summary
Detail-oriented IT professional with foundational skills and proven experience in Tier 1 systems support and user lifecycle management. Proven ability to execute compliant account provisioning procedures in Active Directory and Microsoft 365, effectively managing troubleshooting queues while adhering to IT security and change management protocols. Committed to maintaining system stability and enhancing user productivity through proactive problem-solving and meticulous attention to detail. Eager to leverage technical expertise in a dynamic environment that values innovation and efficiency.
Overview
1
1
year of professional experience
Work History
IT Help Desk
ThoughtFocus
07.2025 - Current
- Provide Technical Support: Respond to support requests (via phone, email, and/or chat) in a timely and professional manner.
- Troubleshooting & Resolution: Diagnose and resolve technical hardware and software issues, including network connectivity problems, operating system errors (e.g., Windows), application faults, and peripheral malfunctions (printers, scanners, etc.).
- System and Account Management: Execute standardized procedures for modifying and disabling user accounts across core systems (e.g., Active Directory, Microsoft 365, and various business applications). This includes setting up basic user information, passwords, and strictly adhering to authorization from management or security teams.
- Hardware Setup and Maintenance: Perform Tier 1 hardware diagnostics and remediation; coordinate and escalate complex or recurring technical issues to Level 2 (L2) support or specialized teams.
- Software Installation and Updates: Install, update, and manage company-approved software applications and ensure proper licensing.
- Documentation: Accurately log all service desk interactions, including troubleshooting steps and resolutions, in the ticketing system (e.g., ServiceNow).
- Training & Guidance: Provide clear, step-by-step technical guidance to non-technical users.
- Escalation: Identify and escalate complex or high-priority issues to the appropriate Tier 2/Tier 3 technical staff or specialized support teams.
Part-Time
Jinwha Engineering Designs
10.2024 - 11.2024
- Tasked with validating CAD drawings from employees.
- Tested AI bot for automatically generating CAD drawings based on previous CAD drawings
- Assisted in the setup and configuration of system units.
On-the-Job Trainee
Schools Division Office – City of San Fernando (La Union)
02.2025 - 05.2025
- Developed Travel Log System for tracking and managing travel logs.
- Assisted in the setup, configuration, maintenance of new and/or existing hardware and software.
- Tasked with documenting events via photos and videos.
Education
Bachelor of Science - Information Technology
Saint Louis College of San Fernando
San Fernando City, La Union07.2025
Skills
- Hardware, Software, and Network Troubleshooting
- Technical Support
- Familiarity with Windows OS, Microsoft 365, and Active Directory, Citrix, and Global Protect
- HTML, PHP, JS, CSS, C#, JAVA, and SQL
PROJECTS
Alternative Learning System (ALS) Program Management System for City School's Division Office of San Fernando, La Union, Spearheaded the development of a capstone project using HTML, CSS, PHP, and JavaScript; taking charge as team lead and personally contributing 90% of the system's codebase., Travel Log System, Developed and deployed Travel Log System for managing and tracking travel logs using Laravel-React framework
Timeline
IT Help Desk
ThoughtFocus
07.2025 - Current
On-the-Job Trainee
Schools Division Office – City of San Fernando (La Union)
02.2025 - 05.2025
Part-Time
Jinwha Engineering Designs
10.2024 - 11.2024
Bachelor of Science - Information Technology
Saint Louis College of San Fernando