Hanh Phung Thi My

• Collaborated closely with the Food & Beverage team to deliver exceptional dining experiences to ultra-luxury clientele
• Ensured personalized service and attention to detail in every aspect of guest hospitality, including in-room dining, special events, and private requests
• Anticipated guest needs with discretion and efficiency, maintaining high standards of elegance and professionalism

• Hunting for new emerging YouTube creators, onboarding new creators to the network, helping clients understand the benefits of joining and develop strategies for growing audience and increasing revenue. Cold emails and cold calls to attract more channels to the network.
• Providing creators with data and insights to help them make informed decisions about their content.
• Helping creators monetize their content through advertising, sponsorships, and other revenue streams.
• Developing and maintaining relationships with key creators in the network to ensure their continued success.
• Communicating network policies and guidelines to creators and ensuring that they comply with these guidelines.
• Keeping up-to-date with changes to the YouTube platform and advising creators on how to adapt their strategies accordingly.

Work with artists to choose the most wonderful pieces for our global YouTube channel focused on relaxing music, reaching over 3M subscribers worldwide

• Ideating video scripts and strategic content schemes for event promotion on social media.
• Executing digital marketing campaigns and using data analysis management to attract local people to the events.
• Managing Facebook Ads campaigns to ensure the event information reaches out to as many people as possible.
• Volunteer

• B2B experience: Manage and give strategies, consultancy to Google Ads's clients (small/medium business and agencies in Vietnam) for both parties benefit (revenue). About 10-20 cold calls everyday to business owners or C-level people to hit target.
• Manage to hit beyond target every quarter (105-130%) based on ~370 accounts assigned EVERY quarter.
• Share to teammates my strong people skills and strategies to hit BEYOND both UAA (implementation percentage) and points (revenue) target.

• Collaborated directly with the President of Satoen Vietnam to introduce and promote authentic Japanese matcha and traditional teas (Houjicha, Sencha, Genmaicha) to the Vietnamese market
• Conducted tea education workshops and tasting sessions to raise consumer awareness and appreciation for Japanese tea culture
• Developed marketing strategies and materials to support brand positioning and sales growth across retail and hospitality sectors