Hanh Cong Thi Hong
Test Engineer
Hanoi
Summary
As a Quality-Oriented Test Engineer with a robust background as a Level 3 Microsoft Cloud Security Support, I bring a unique 'security-first' mindset to software quality assurance. I excel at identifying critical vulnerabilities and system bugs through diverse testing methodologies (Unit, Acceptance, Usability) within Agile workflows. My experience in troubleshooting complex, high-stakes cloud environments has honed my critical thinking and root-cause analysis, allowing me to not only find defects but also propose high-performance solutions. I am a results-driven collaborator dedicated to enhancing user experience and ensuring seamless, secure software delivery for your organization.
Overview
9
9
years of professional experience
Work History
Technical Support Engineer
Itechwx
05.2025 - Current
- As a Level 3 Technical Support Engineer, I serve as the highest escalation point for complex Microsoft Cloud Security issues, ensuring rapid resolution of critical security incidents. I specialize in architecting and troubleshooting advanced solutions within Microsoft Defender, Microsoft Sentinel to protect enterprise environments.
- I have developed expert-level proficiency in managing and troubleshooting the Microsoft Security stack, including Microsoft Sentinel, Defender for Cloud. My technical toolkit now includes advanced Kusto Query Language (KQL) for threat hunting and PowerShell for automating complex security remediation tasks. Through handling high-pressure escalations, I have mastered deep-dive diagnostics and the ability to translate intricate technical vulnerabilities into clear, actionable business risks.
Test Engineer and Admin User
TWENTYCI VIETNAM CO.,LTD
05.2024 - Current
- Participated in Agile Scrum sprints to ensure quality was built into the development process
- Conducted end-to-end testing of web applications, ensuring all components and features functioned correctly
- Developed test plans, test cases, and test scripts for manual and automated testing
- Developed a bug-tracking system to capture, report, and track software defects
- As an Admin user, design the knowledge base to ensure the product meets user needs and expectations
- As an Admin user, Assist Client App Onboarding process, conduct Data reconciliation and Customer support email
Data Steward and Customer Support
TWENTYCI VIETNAM CO.,LTD
01.2023 - 05.2023
- Organizes the function and process of data management with the team leader
- Regularly review and check the data record
- Ensure that customer and user addresses are accurate and precise
- Assists the IT team in the programming development of business-oriented training materials
English Freelancer Tutor and Part-time Educational Consultant
KATE&LA academy
11.2021 - 02.2022
- As an English Freelancer Tutor, I ensured instructional continuity and seamless collaboration across diverse classrooms and stakeholders.
- In my Consultant role, I empowered educators with innovative strategies while providing students and guardians with precise academic guidance.
Part-time Telesale (summer Break)
Manulife Insurance Vietnam
06.2017 - 08.2017
- I proactively generated and qualified new leads through cold calling, effectively converting prospects into clients for management review. I also analyzed customer data to manage profiles and ensure a seamless transition of high-potential leads to directors.
Education
Bachelor of Science - Chemistry- Biological Sciences
Ulsan National Institute of Science And Technology
Ulsan08-2021
Skills
Ability to Multitask
Internships
Research internship, Prof. Yong Hwan Kim -Enzyme Engineering LAB Dec 2020 – Feb 2020 UNIST Research intern about analyzing and studying several chemistry publications. Especially "How Enzymes work: Analysis by Modern Rate Theory and Computer simulation" public presentation three times per week about a chosen topic related to Enzyme
Accreditation & Award
TOEIC 910 (2021) May 2021, Employee of the Quarter Apr 2023 TWENTYCI VIETNAM CO.,LTD 2nd Runner up for the Employee of the Quarter prize, Winner of Employee of the Month Jan 2024 – Jan 2024 TWENTYCI VIETNAM CO.,LTD
Timeline
Technical Support Engineer
Itechwx
05.2025 - Current
Test Engineer and Admin User
TWENTYCI VIETNAM CO.,LTD
05.2024 - Current
Data Steward and Customer Support
TWENTYCI VIETNAM CO.,LTD
01.2023 - 05.2023
English Freelancer Tutor and Part-time Educational Consultant
KATE&LA academy
11.2021 - 02.2022
Part-time Telesale (summer Break)
Manulife Insurance Vietnam
06.2017 - 08.2017
Bachelor of Science - Chemistry- Biological Sciences
Ulsan National Institute of Science And Technology