Hang Nguyen

Domain: EBPO, Nabone, DIA, IDV

Experience:

• Supported product owner in eliciting and clarifying requirements.
• Collaborated with solution architect, UI/UX team, and tech lead to analyse workflow, data flow, and develop technical solutions.
• Break down user stories
• Coordinated PE and Scrum ceremonies to ensure effective communication.
• Monitor progress and timelines to keep the project on track.
• Created documentation for features to ensure clear understanding and future reference.

Domain: Insurance and Healthcare

Experience:

• Coordinated with product and business teams to analyse client requirements, ensuring alignment with project goals.
• Assisted in writing user stories and acceptance criteria.
• Collaborated with development teams to bridge gaps between product requirements and technical specifications.
• Partnered with QA teams to sign off on features.
• Created product and system documentation including use cases, flow charts, and data flows.

Domain: Ecommerce

Experience:

• Developed test plans and test cases for the Lazada loyalty programme launch.
• Conducted QA planning for the migration from Redmart to the Lazada loyalty system.
• Collaborated with product manager to clarify features prior to ticket creation for developers.
• Coordinated with teams in China and Singapore to enhance user experience on order cancellations.
• Oversaw quality assurance of Lazada product detail page.
• Created test plans and test cases for the system migration from Lazada to the Ali system.
• Performed user acceptance testing (UAT) regression tests and coordinated cutover with the China team to verify product quality post-migration.

Domain: Ecommerce

Experience:

• Assisted in application of scrum methodology.
• Collaborated with product owner to clarify requirements and suggest improvements to business logic before defining tickets for developers.
• Drafted tickets for developers to facilitate project progress.
• Participated in sprint grooming, planning, and retrospective sessions.
• Supported team in delivering demos for new features.

• Assisted QA team in US to maintain product quality through both manual and automated testing tools.
• Followed test plan and test cases to support successful releases.