Hailey Lai
Nanaimo
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, analytical and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Social Media and Sales Coordinator
Coast Hotels
02.2023 - 01.2024
- Providing assistance to property's promotional efforts including organizing Sales & Marketing campaigns
- Researching and qualifying prospective initiatives & assisting the Sales Manager and Conference Services manager to identify and solicit new clients or target accounts
- Worked closely with sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Performing complex administrative tasks within sales, marketing, and catering function.
Customer Service Representative
Bank of Montreal
10.2022 - 01.2023
- Accurately maintained records of each transaction and ensured all documentation and paperwork was in place and within compliance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted clients with various questions and concerns related to their accounts and bank products.
Internship (Guest Service Agent)
Walt Disney World Resort
06.2022 - 09.2022
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responsible for ensuring guest satisfaction by giving prompt, friendly, and knowledgeable service
- Performed excellent verbal and written communication skills with high-profile clientele.
- Demonstrated problem solving and decision-making skills on a daily basis
Education
Tran Dai Nghia High School For The Gifted
Bachelor of Hospitality Administration -
Vancouver Island University
09.2022
Skills
- Tools/ Software: MS Office, CRM (Salesforce), Google Workspace, Canva, Outlook
- Customer Communication
- Data Entry
- Goals and performance
- Strong enthusiasm
- Analytical Thinking
- CRM software proficiency
- Report creation
- Relationship Building
- Administrative Documentation
Certification
Google Data Analytics Professional Certificate (In Progress)
Timeline
Social Media and Sales Coordinator
Coast Hotels
02.2023 - 01.2024
Customer Service Representative
Bank of Montreal
10.2022 - 01.2023
Internship (Guest Service Agent)
Walt Disney World Resort
06.2022 - 09.2022
Tran Dai Nghia High School For The Gifted
Bachelor of Hospitality Administration -
Vancouver Island University
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