HAI HUU NGUYEN
Business Operation Manager
Ho Chi Minh City
Summary
Dynamic and results-driven operations leader with over 8 years of experience in the hospitality and food service industry. Expertise in managing EBITDA, P&L, and executing 360-degree marketing campaigns. Skilled in optimizing operational efficiency through SOPs, cross-functional leadership, and data-driven decision-making. Proven ability to develop brand strategies, manage multi-channel marketing efforts, and track KPIs to drive growth and enhance customer satisfaction. Strong track record in customer segmentation, market analysis, and increasing market share through innovative business strategies.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Business Operations Manager
SuperGood – Virtual Kitchen Brands
12.2021 - 3 2024
- Managed daily operations across 7 satellite kitchens, ensuring adherence to SOPs and maintaining high standards of food quality, leading to a 15% improvement in operational efficiency.
- Oversaw P&L responsibilities, optimizing EBITDA growth through cost management and strategic resource allocation.
- Developed and implemented strategies to reduce operational costs, contributing to a 10% improvement in POM (Profitability per Operating Month).
- Led a team of 50+ employees, focusing on talent development and aligning staff KPIs with company objectives.
- Utilized ERP systems to streamline inventory and financial management, improving real-time decision-making capabilities.
- Spearheaded the development and successful launch of the 'Yum by California' brand under SuperGood, driving a 20% increase in brand recognition and profitability.
- Executed multi-channel marketing campaigns, including digital, social media, and influencer marketing, resulting in a 25% growth in customer engagement.
- Collaborated with external suppliers and vendors to enhance supply chain efficiency, reducing lead times, and ensuring consistent product quality.
- Designed and implemented CRM strategies to optimize customer retention and acquisition, increasing repeat purchases by 18%.
Operations Manager
Yen Sao Nha Trang – Nest Art Paradise Restaurant
02.2021 - 10.2021
- Supervised vendor relationships, ensuring compliance with SLAs (Service Level Agreements), and negotiating favorable terms to reduce costs by 10%.
- Implemented ERP systems to streamline operations, enhancing real-time inventory management and reporting.
- Improved operational processes through the introduction of standardized SOPs, resulting in better control of production KPIs and cost reductions.
- Led financial planning and analysis, ensuring accurate budgeting and driving EBITDA improvement.
- Managed B2B marketing initiatives with key partners to increase awareness of the brand and product offerings.
- Developed relationships with external partners to ensure timely product supply, reducing stockout rates, and maintaining high operational efficiency.
- Created promotional campaigns and offers that resulted in a 12% increase in foot traffic.
Restaurant Manager & Bartender
Le Cheval Restaurant
07.2015 - 08.2020
- Managed all aspects of restaurant operations, including staff management, P&L oversight, and cost control, resulting in a 12% increase in EBITDA over a 3-year period.
- Developed and implemented SOPs to ensure consistent service quality, food safety, and compliance with FDA regulations.
- Controlled inventory levels and optimized vendor relationships, reducing COGS (Cost of Goods Sold) by 8%.
- Implemented 360-degree marketing campaigns targeting local communities, driving a 20% increase in customer foot traffic.
- Conducted market research to understand customer preferences, leading to menu optimization and a 15% increase in sales.
- Coordinated special events and promotional activities, such as tasting events, contributing to enhanced brand visibility.
Education
Bachelor of Business Administration (BBA) -
Lincoln University
401 15th St, Oakland, CA 94612, United States. 01.2012 - 01.2015
Vocational Education Program - Cegép -
Collège LaSalle
2000 Saint-Catherine St W, Montreal, Quebec H3H2T 01.2009 - 01.2011
Skills
EBITDA & P&L Management
KPI Tracking & Analysis
360-degree Marketing
Customer Segmentation & CRM
SOP Development
Project Management
Brand Strategy Development
Financial Planning & Budgeting
Multi-channel Campaign Management
Market Research & Analysis
Websites
References
- Mrs. Nguyen Kim Lan, CEO, SuperGood Ltd, lan.nguyen@supergood.com
- Mr. Pham Quang Anh, CEO, Nest Art Paradise Restaurant anh.pham@nestart.com
- Mr. Minh Nguyen, Le Cheval restaurant owner, +1 510 834 4570, //www.linkedin.com/company/lecheval-restaurant/
Languages
Vietnamese
Native language
English
Proficient
C2
Timeline
Business Operations Manager
SuperGood – Virtual Kitchen Brands
12.2021 - 3 2024
Operations Manager
Yen Sao Nha Trang – Nest Art Paradise Restaurant
02.2021 - 10.2021
Restaurant Manager & Bartender
Le Cheval Restaurant
07.2015 - 08.2020
Bachelor of Business Administration (BBA) -
Lincoln University
01.2012 - 01.2015
Vocational Education Program - Cegép -
Collège LaSalle
01.2009 - 01.2011
Similar Profiles
Elizabeth SoteloElizabeth Sotelo
General Manager at Ghost Kitchen BrandsGeneral Manager at Ghost Kitchen Brands
Christian MaraldoChristian Maraldo
Director of Market Development at Ghost Kitchen BrandsDirector of Market Development at Ghost Kitchen Brands
TAMLA LITTLETONTAMLA LITTLETON
Special Education Resource Teacher at Stellar Virtual (formerly Texas Virtual Schools)Special Education Resource Teacher at Stellar Virtual (formerly Texas Virtual Schools)