Ha (Harley) Nguyen
Ho Chi Minh City
Summary
Results-focused HR professional with expertise in Employee Relations, Engagement, and Full-Cycle Operations. Successfully supported a workforce of over 150 employees, driving engagement initiatives that led to a seven-point eNPS score increase. Experienced in policy interpretation, documentation management, and full onboarding/offboarding processes.
Overview
2
2
years of professional experience
3
3
Certifications
Work History
HR Engagement Associate
Arches
Ho Chi Minh City
08.2024 - Current
- Managed full-cycle onboarding for over 160 new hires since 2024, ensuring a 100% smooth Day 1 start.
- Acted as the first point of contact for over 150 employees, handling relations issues, work complaints to foster a positive working environment.
- Interpreted and explained human resources policies and procedures to address employee and management inquiries.
- Monitored employee satisfaction by analyzing two annual surveys, identifying key drivers that led to a seven-point increase in eNPS score.
- Participated in major HR projects (corporate dinners, engagement activities and annual health check), resulting in a 10% increase in employee participation.
- Maintained and updated confidential records, organized all HR documentation, and assisted with budget preparation for employee programs.
- Managed all employee separation processes, including conducting over 50 exit interviews to gather actionable feedback.
HR Engagement Intern
Arches
Ho Chi Minh City
02.2024 - 08.2024
- Support in planning, coordinating, and organizing employee engagement activities, such as team-building events, workshops, and employee recognition programs.
- Collaborate with other HR team members to ensure effective communication and implementation of internal engagement initiatives.
- Collect and analyze employee feedback to identify areas for improvement, and create innovative solutions to enhance employee engagement.
- Assist in creating necessary documents to improve employee experience, including onboarding and offboarding guides, employee handbooks, and instructional materials.
- Collaborate with career services at universities to promote internship opportunities, on-campus events, and other recruitment initiatives.
- Coordinate and participate in on-campus recruitment activities, job fairs, and information sessions.
Education
Bachelor - International Relations
HCMC University of Social Sciences and Humanities
Ho Chi Minh City, Vietnam12-2024
Skills
- Employee Communication & Support
- HR Policy Interpretation
- Workplace Culture Improvement
- Full-Cycle HR Operations
- Project & Initiative Execution
- HR Administrative & Budget Support
Certification
TOEIC Certificate (960/990)
Timeline
HR Engagement Associate
Arches
08.2024 - Current
HR Engagement Intern
Arches
02.2024 - 08.2024
Bachelor - International Relations
HCMC University of Social Sciences and Humanities