HA NGUYEN TRUNG
Summary
Proficient in IT infrastructure with 20 years of experience, including 17+ years dedicated to airport system management.
Manages airport core systems and network operations to maintain high service levels and rapid issue resolution. Builds effective working relationships with customers, support teams and third-party providers to drive troubleshooting, escalation handling and project delivery. Produces technical documentation, training materials and service reports that support informed decisions and consistent operations.
Pursuing a role with heightened responsibilities that fosters professional challenge and growth.
Overview
2
2
Languages
1
1
Certification
20
20
years of professional experience
Work History
Tech lead
Rockwell Collins
Cedar Rapids, IA
01.2015 - Current
- Coordinated and supported team as technical lead to ensure 24/7/365 service availability for Tan Son Nhat International Airport core system.
- Executed various projects assigned by the Country Manager and Program Manager.
- Reviewed and prepared technical specification documents for renewal or bid contracts in collaboration with Country Manager.
- Participated in business trips for domestic and international project involvement
- Independently deploy core system for Airport/Airlines
- Collaborated with foreign teams (Japan, US, Germany) to deploy core servers and establish LAN/WAN connectivity.
- Acts as point of contact between customer, higher support team, local team, and the third-party vendor.
- Research, plan, prepare technical specifications for new implementation/upgrading core system
- Technical Documents writing and hand-over
- Application training for end-users
- Level 1 trainer for technical support team who have the responsibility to support end-users
- Level 2 trainer for onsite support team who have the responsibility to manage core system
- On-call and overseas support to onsite team and customer
- List of participated projects:
- Tan Son Nhat International Airport
- Phnom Penh and Siem Reap International Airport, Cambodia
- Noi Bai International Airport, Vietnam
- Chinggis Khaan International Airport - Ulaanbaatar, Mongolia
- Manila Airport (Philippines)
- Incheon and Busan Airport (Korea)
- Male (Maldives)
Site Engineer
ARINC Incorporated
Singapore
01.2009 - 01.2014
- Manage Tan Son Nhat International Airport core systems, ensuring system 99% availability meeting strict SLA.
- Directed and mentored technical staff in troubleshooting, ensuring seamless airport operations.
- Developed and delivered inventory and maintenance management reports, liaising with third-party vendors for system and hardware issues.
System Executive
Vietnam Airlines
HCMC
01.2007 - 01.2009
- Configured and administered network systems (LAN/WAN) and server farm at Southern Regional Office to ensure reliable connectivity and performance.
- Develop and deliver IP-PBX Asterisk-based and Cisco VoIP gateway at HQ and Branch Office.
- Managed Booking Call Center (8 320 320), troubleshooting PBX issues and delivering support to units including Flight Control Center and Cabin Crew Department.
- Provided technical support escalation for regional offices to provide technical support to other offices belong to Southern Regional
Education
MSC - Master - Informatics
Université Paris 6 - Pierre et Marie Curie
Paris, France01-2013
BSC - Network and Communication Technology
University of Technical Education
HCMC, Vietnam01-2006
Skills
- Airport systems operations (CUPPS, CUSS, AODB, FIDS, Baglink, BRS, Veripax)
- Network operations expertise
- Cisco routing and switching
- LAN WAN connectivity
- Server administration
- Virtualization with VMware
- IT infrastructure knowledge
- Security and firewall management
- Remote access solutions
- Systems integration
- Active Directory management
- Windows batch scripting
- SLA management
- Technical documentation writing
- Core system deployment
- Technical specification
- Technical troubleshooting
- Vendor coordination
- Technical leadership
- Client relationship management
- Adaptive problem solving
- Analytical problem solving
- Process improvement strategies
- Systems Analysis
- Time-management
- Effective time management
- Ability to work under pressure
- Interpersonal communication
- Relationship-building
- Client service excellence
- Advising and presenting skills
- Product knowledge
- Lifelong learning
- Client service excellence
- Lifelong learning
Certification
- MCSA - Microsoft Certified Solutions Associate
- MCP – Microsoft Certified Professional
- CCNA - Cisco Certified Network Associate
- CCNP - Cisco Certified Network Professional
- VCP6 – VMware Certified Professional 6
- ITIL - Information Technology Infrastructure Library
Languages
Vietnamese (Native)
English
Timeline
Tech lead
Rockwell Collins
01.2015 - Current
Site Engineer
ARINC Incorporated
01.2009 - 01.2014
System Executive
Vietnam Airlines
01.2007 - 01.2009
MSC - Master - Informatics
Université Paris 6 - Pierre et Marie Curie
BSC - Network and Communication Technology
University of Technical Education