Grace YanFen Wang

- Overhauled quality assurance systems, reducing customer complaint costs by 69% from 2022 onwards.

- Successfully reduced 79% potential customer complaint losses, containing 2024 complaint costs at $25k through proactive problem-solving.
- Effectively enhanced production comprehensive quality reflected by claim amount improvement of 86% from 2022 to 2023 after taking over the team.
- Increased 3rd party inspection reports by 3 times from 2022 to 2024, while maintaining a Yearly PO pass rate improvement to 95.8%.
- Improved internal CFA Pre-final pass rate by 7%.
- Expanded the CFA team by 30%, demonstrating capability in team scaling and implementing comprehensive training and evaluation plans.
- Spearheaded cross-departmental initiatives to improve product quality and enhance client satisfaction.
- Optimized end-to-end manufacturing processes by hearing from production to implementing effective SOP enhancements.
- Implement PBI for Quality KPI analysis.

- Administration Head – Coordinated planning, merchandising, and production teams to meet order shipment targets and buyer requirements.
- Managed material warehousing and logistics operations, expanding internal teams by 15%.
- Quality Manager – Built quality assurance processes in a new factory to meet stringent buyer standards.
- Enhanced customer relationships and resolved third-party inspection status for buyers within 8 months.
- Introduced digital quality systems, improving factory performance with data-driven strategies.
- Ensured end-to-end product quality, including lab testing and client coordination.
- Management Associate – Supported leadership in analyzing operational workflows and implementing strategic improvements.

• Collaborated with multidisciplinary teams to ensure accurate coding and staging of cancer cases using ICD-O-3, AJCC, and Collaborative Stage systems and passed in national cancer registry examinations to stay informed on national regulations.
• Aided public health initiatives by contributing high-quality data on cancer prevalence, survival rates, and disparities among populations and contributed data relevant for cancer annual report.
• Quality Assurance Program Assistant to support quality assurance initiatives and ensure adherence to government medical program standards.

• Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
• Planned and executed media campaigns for Golf Channel Taiwan and other notable platforms.
• Managed script supervision and on-set production for multiple
  documentaries and series.