Gia Phong Bui
Berlin,Germany
Summary
Results-driven partnerships professional with a track record of accelerating growth and maximizing efficiency in high-growth, tech-driven environments. At Wolt, scaled a merchant partner portfolio by 33% year-over-year (from 300 to 400+ accounts) and achieved 80% partner-funded promotional campaigns through targeted internal marketing tools. Skilled in client acquisition, strategic planning, and cross-functional collaboration; leverages a food & hospitality background to deliver exceptional customer success and operational excellence. Passionate about building strategic alliances that drive mutual growth and value.
Overview
7
7
years of professional experience
Work History
Account Manager Executive
Wolt
Berlin, Germany
06.2023 - Current
- Scaled merchant partner portfolio by 33% (from 300 to 400+ restaurants) YoY through targeted outreach and client acquisition strategies, contributing to significant market growth.
- Achieved up to 80% merchant-funded promotional campaigns by guiding partners on Wolt's internal advertising, subscription, and self-service marketing tools, boosting platform engagement and partner ROI.
- Advised restaurant partners on menu optimization, pricing, and digital marketing strategies based on data-driven insights, leading to measurable increases in sales and customer retention.
- Collaborated with product, sales, and marketing teams to streamline merchant onboarding and resolve operational challenges, ensuring high partner satisfaction in a fast-paced environment.
- Cultivated strong client relationships, resulting in improved satisfaction and retention.
- Developed strategic account plans that aligned with client goals, driving long-term partnership success.
- Conducted regular check-ins to address client needs and concerns.
- Analyzed market trends to provide insights for account strategies.
- Collaborated with marketing to create tailored promotional materials.
- Managed multiple accounts simultaneously while meeting deadlines.
- Negotiated contracts with clients, enhancing profitability and reinforcing commitment to mutual growth.
Consulting & Marketing Manager
The Juicery
Berlin, Germany
10.2020 - 02.2023
- Established innovative operational and marketing frameworks to improve efficiency, service quality, and compliance across multiple food & beverage projects.
- Built and expanded a network of food & nutrition clients and industry partners, acquiring new accounts and driving brand visibility through collaborative projects (e.g., Wholy, Alchemy, Fine Fruits Club).
- Defined and executed strategic growth objectives and marketing campaigns, aligning cross-functional teams to achieve annual targets and support sustainable expansion.
Consultant & Quality Manager
Asia Gourmet
Berlin/Köln, Germany
06.2020 - 10.2020
- Developed and launched new restaurant concepts and workflow improvements for Duma (Cologne) and Asia Gourmet (Berlin), optimizing kitchen and front-of-house efficiency.
- Ensured strict adherence to quality and hygiene standards, facilitating seamless operations and an enhanced customer experience.
Chef Patissier & Garde Manger
The Ritz-Carlton, Berlin
Berlin, Germany
02.2019 - 03.2020
- Led pastry and garde-manger operations at the Michelin-star "Pots" by Dieter Müller, producing high-volume dessert and appetizer menus while maintaining exceptional quality and efficiency.
- Developed seasonal menus reflecting local flavors and high-quality ingredients.
- Assisted in planning special events and themed dining experiences for guests.
- Organized and executed exclusive culinary events for high-profile clients, enhancing guest satisfaction and the hotel's brand reputation.
- Trained and mentored junior kitchen staff, reinforcing sanitation protocols and consistency in product execution during fast-paced service.
Education
Professional Chef Apprenticeship - Culinary Diploma
Hotel Palace Berlin
Skills
- Strategic Partnership Development
- Account Management
- Client Acquisition
- Portfolio Growth Strategies
- Data Analysis
- Performance Reporting
- Campaign Planning
- Execution
- Digital Marketing
- Ads
- Cross-Functional Team Leadership
- Collaboration
- Customer Success
- Retention
- Operational Efficiency
- Process Optimization
Languages
- English
- German
- Vietnamese, Native
- English, Fluent
- German, Fluent
Languages
German
Proficient
C2
Vietnamese
Proficient
C2
English
Proficient
C2
Timeline
Account Manager Executive
Wolt
06.2023 - Current
Consulting & Marketing Manager
The Juicery
10.2020 - 02.2023
Consultant & Quality Manager
Asia Gourmet
06.2020 - 10.2020
Chef Patissier & Garde Manger
The Ritz-Carlton, Berlin
02.2019 - 03.2020
Professional Chef Apprenticeship - Culinary Diploma
Hotel Palace Berlin