Florence (Minh Ngoc) Do
Duty Manager
Auckland
Summary
I went to New Zealand alone to pursue my passion for hospitality and learn how hotels work. My very first job was as a Food and Beverage Attendant, and now I'm a Duty Manager at Adina Apartment Hotel Auckland, Britomart. I enjoy socializing and chatting with friends and coworkers. I love traveling, studying, and exploring new things. I'm used to working in fast-paced environments and I'm eager to improve my problem-solving skills through experience
Overview
5
5
years of professional experience
1
1
year of post-secondary education
5
5
Certifications
Work History
ADINA APARTMENT HOTEL - BRITOMART
Front Office Duty Manager
03.2023 - Current
- Coordinated closely with the reservation team on promotional strategies, resulting in increased occupancy rates and revenue generation.
- Enhanced guest satisfaction by efficiently handling front office tasks and promptly addressing inquiries.
- Conducted regular financial audits of the front office department, ensuring accurate revenue tracking and budget adherence.
TRAVELODGE AUCKLAND WYNYARD QUARTER
Guest Service Agent
02.2022 - 03.2023
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Recommended hotel services or amenities that guest may find useful.
- Answered guest inquiries and provided information regarding hotel services and amenities.
GRAND MILLENNIUM AUCKLAND
Room Attendant
04.2021 - 12.2021
- Vacuum, clean, dust and polish guest rooms
- Make beds, change sheets, remove and replace used towels and toiletries
- Deliver and retrieve items on loan to guests e.g. iron and ironing boards Ensure security of guest rooms and privacy of guests
- Perform rotation cleaning duties (e.g. steam clean carpets) as required
SCENIC TEPANIA HOTEL, NAPIER, NEW ZEALAND
Food And Beverage Attendant
04.2019 - 10.2019
- Providing menus, answering to customer inquiries, taking orders, serving food and drinks, resetting tables for the next service, and maintaining premises clean.
Education
BACHELOR OF APPLIED HOSPITALITY AND TOURISM - Hospitality
04.2020 - 04.2021
Trained in all aspects of operations and academics in a fully functioning hotel environment with a focus on customer service, soft skills and practical competencies.
Skills
Microsoft Office and PMS System (Opera and Protel)
Communication skill
Adaptability and Multitasking
Time Management
Certification
Barista Trainee Certificate in Viet Nam
Additional Information
Rahul Amberkar
Restaurant Manager Scenic Hotel Te Pania, Napier
Email: rahulamberkar@gmail.com
M: 02108908201
Timeline
ADINA APARTMENT HOTEL - BRITOMART - Front Office Duty Manager
03.2023 - Current
First Aid Training Certificate
12-2022
Manager's Certificate by DLC
11-2022
TRAVELODGE AUCKLAND WYNYARD QUARTER - Guest Service Agent
02.2022 - 03.2023
License Controller Certification (LCQ) provided by ServiceIQ
12-2021
GRAND MILLENNIUM AUCKLAND - Room Attendant
04.2021 - 12.2021
Pacific International Hotel Management School - BACHELOR OF APPLIED HOSPITALITY AND TOURISM, Hospitality
04.2020 - 04.2021
Chemical Awareness Certificate by Diversey
06-2019
SCENIC TEPANIA HOTEL, NAPIER, NEW ZEALAND - Food And Beverage Attendant
04.2019 - 10.2019
Barista Trainee Certificate in Viet Nam
01-2019