Filippo Rodi
Melbourne
Summary
Experienced and energetic hospitality professional with a strong background in bar, restaurant, retail, and fast food management. Proven skills in team leadership, training, and delivering high-quality customer service in busy, high-pressure environments. Adaptable, fast-learning, and ready to bring a strong work ethic, and positive energy to the Australian hospitality industry under a valid work visa.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Pho Restaurant
Canterbury
07.2023 - 01.2025
- Stepped in for General Manager to oversee full-service operations, including staffing, floor management, and customer experience
- Selected to support new site openings, handling recruitment and training of new hires
- Ensured high service standards and smooth coordination across FOH and BOH teams
- Managed shift rotations, resolved customer issues, and contributed to a positive team environment
Bar & Floor Manager
Matches Sports Bar & Grill
Canterbury
09.2022 - 05.2023
- Managed FOH operations in a busy sports bar, including staff supervision, shift planning, and service delivery
- Handled live event coordination, inventory control, and daily reconciliation tasks
- Delivered exceptional service during peak hours and built a loyal customer base
- Trained and mentored junior team members to uphold quality standards
Sales Advisor
H&M
Canterbury
08.2021 - 08.2022
- Delivered high-level customer service in a fast-paced environment, helping guests with product choices and styling
- Worked efficiently under pressure during sales periods and peak hours
- Maintained store presentation and handled till operations, returns, and customer queries
- Collaborated closely with team members to meet daily sales and customer satisfaction targets
Bar Manager
The Corner House
09.2019 - 06.2020
- Led bar operations, managed barista service, and oversaw alcohol service, including barrel changes and stock rotation
- Supervised staff, handled opening/closing procedures, and maintained hygiene standards
- Focused on creating a welcoming atmosphere that led to strong customer relationships and positive reviews
Baker
Co-op
02.2019 - 08.2019
- Responsible for early morning bakery prep and time-sensitive product availability
- Maintained stock levels and worked efficiently under pressure to meet demand
- Prioritized cleanliness and food safety at all times
Bartender
Revolution Bar
09.2017 - 01.2019
- Progressed from glass collector to bartender after earning alcohol service license
- Learned over 50 cocktail recipes and thrived in a fast-paced, nightlife environment
- Maintained excellent customer service while managing bar cleanliness and operations
Education
A Levels - I.C.T, Applied Science, Performing Arts
St. John Fisher Catholic School
Chatham, Kent, UK01.2016
GCSEs - Maths, English Lit, Science, ICT, Business Studies, Religious Studies
St. John Fisher Catholic School
Chatham, Kent, UK01.2014
Diploma in Legal Studies -
Anglia Ruskin University
CambridgeSkills
- Front-of-House and Bar Management
- Staff Training and Supervision
- Customer Experience and Service Recovery
- Shift Management and Scheduling
- Fast-Paced Food and Beverage Operations
- POS, stock control, and ordering
- Team leadership and motivation
- Retail Sales and Visual Merchandising
- Adaptability and Pressure Management
- First Aid trained
Languages
English
First Language
Italian
Proficient (C2)
C2
References
References available upon request.
Timeline
Assistant Manager
Pho Restaurant
07.2023 - 01.2025
Bar & Floor Manager
Matches Sports Bar & Grill
09.2022 - 05.2023
Sales Advisor
H&M
08.2021 - 08.2022
Bar Manager
The Corner House
09.2019 - 06.2020
Baker
Co-op
02.2019 - 08.2019
Bartender
Revolution Bar
09.2017 - 01.2019
A Levels - I.C.T, Applied Science, Performing Arts
St. John Fisher Catholic School
GCSEs - Maths, English Lit, Science, ICT, Business Studies, Religious Studies
St. John Fisher Catholic School
Diploma in Legal Studies -
Anglia Ruskin University
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