Eric Owusu
Hanoi
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced client service consultant with a strong background in risk management,sales and customer relation management. Certified ESL Teacher with many years experience equipping adults and children to function confidently in English-speaking world. Adept at analyzing a problem and quickly develop a solution.
Overview
9
9
years of professional experience
Work History
English as a Second Language (ESL) Teacher
Bee House Generation
Hanoi
09.2020 - Current
- Developed lesson plans for ESL students to help them improve their English language skills.
- Monitored progress of each student throughout the course by administering regular tests and evaluations.
- Provided individualized support to ESL learners in order to meet their specific learning objectives.
- Collaborated with other staff members to develop strategies to promote language development among ESL learners.
- Encouraged the use of English as a primary language during class time through interactive activities and games.
- Instructed students on grammar, pronunciation, writing, reading comprehension, vocabulary building, and other aspects of the English language.
- Utilized various audio-visual aids such as video clips, recordings, charts, and slideshows during lessons in order to engage learners.
- Assisted students with homework assignments related to English language topics outside of class hours when needed.
- Implemented innovative approaches like role playing scenarios or simulations into lesson plans as appropriate.
- Taught grammar, writing, listening and reading in beginner and intermediate proficiency levels.
- Prepared lesson plans according to approved syllabi.
Client Service Consultant
Old Mutual Life Assurance (OMLAC) Ghana
Kumasi
09.2015 - 12.2019
- Resolved client issues in a timely manner while maintaining excellent customer relations.
- Assisted clients with inquiries regarding account status and transactions.
- Developed strategies for improving customer satisfaction levels.
- Assisted the Operations and risk management department to identify,assess and mitigate potential threats and uncertainties that could affect our performance,quality and reputation.
- Data Capturing
- Telephone and reception duties.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Handling the Financial transactions of the branch and Prepare requisite reports.
- Handling administrative and Office duties on-site and off-site.
- Promoted client satisfaction by working with operational teams in proper resolution of service issues.
National Service Person
Economic and Organized Crime Office(EOCO)
Kumasi
08.2014 - 09.2015
- Collaborated with other departments within the Natural Disaster Management Organization to create awareness on disasters through intensive education.
- Assisted the Natural Disaster Management Organization to help communities to understand and participate in Government programs,managing disasters and equipping them with the necessary technical know-how for disaster management.
- Attended events promoting the work of the national service program, engaging with local people about its benefits.
- Managed assigned to various projects, ensuring they had all the necessary resources to complete tasks successfully.
- Provided administrative support such as filing documents or creating presentations related to upcoming initiatives.
- Headed a group of service personals as a Leader and was responsible for sending weekly reports to the Ashanti Regional Deputy Director of the Economics and Organized Crime Office.
- Collaborated with the Ghana Revenue Authority and assisted to investigate tax invaders, gathered tax payers information and inspected tax receipts.
Education
Bachelor of Arts - Integrated Business Studies
University For Development Studies
Tamale, Ghana07-2014
Skills
- Diverse Learning Platforms
- Team Collaboration
- Critical Thinking
- Classroom Management
- ESL Instructional Programming
- Performance Monitoring
- Planning and creativity
- Efficient analytical thinker
Timeline
English as a Second Language (ESL) Teacher
Bee House Generation
09.2020 - Current
Client Service Consultant
Old Mutual Life Assurance (OMLAC) Ghana
09.2015 - 12.2019
National Service Person
Economic and Organized Crime Office(EOCO)
08.2014 - 09.2015
Bachelor of Arts - Integrated Business Studies
University For Development Studies
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