ELISA JULA COFREROS

Dynamic and versatile professional with extensive experience across diverse industries, including construction, hospitality, aviation, and automotive sales. Currently serving as an Executive Secretary for a prominent construction company in Saudi Arabia, demonstrating strong organisational and administrative skills. Previously, contributed as a volunteer at a charity shop, showcasing community engagement and teamwork. Holds a background as a part-owner and bartender for two years, developing customer service and management skills. Additionally, amassed 14 years of cabin crew experience excelling in customer service, communication, and problem-solving. During university, gained valuable sales experience working with Honda Cars, further enhancing interpersonal and sales abilities. Adaptable, dedicated, and eager to contribute to organisational success.

• Company oversight cabin searches
• Employee interaction
• Company culture and values
• Relationship management, Flight safety checks
• Complaint management
• Provided noteworthy service to travelers and resolved issues efficiently, resulting in an above-average performance rating
• Displayed a calm demeanor in the most intense situations, which helped boost morale of the entire crew and many passengers
• Attended voluntary trainings and workshops and received a job promotion as a result
• Effectively mediated issues among other peers, enabling the development of valuable conflict resolution skills
• Took on additional crew responsibilities with a positive attitude when other crew members were overwhelmed, which provided valuable on-the-job training in different capacities
• Attended various trainings and workshops and was rewarded with a job promotion as a result

Aviation Training, First Aid Gulf Aviation Academy Crew Resource Management - Gulf Aviation Academy WSET Level 1 (WSET Wine & Spirit Education Trust London) - Qatar Airways Responsible Service Alcohol - Qatar Airways Air Restraint Training Qatar Airways Premium Service Excellence Program - Qatar Airways