Duy Phạm

Store Opening Projects:

• Lead IT deliverables for new store openings, including infrastructure setup and deployment of hardware (network, tills, mobile devices, screens, RFID readers) and software (POS systems, inventory management, etc.).

POS Software Enhancements and Integration Requests:

• Manage change requests or the integration of new functionalities into POS software, including but not limited to ->
• Integration of new Methods of Payment (MOP) and merchant terminals (e.g. VNPAY: QR & Cards)
• Customer signature capture – to meet legal compliance requirements.
• CRM opt-in/opt-out options.
• Mix & Match promotions, bulk purchase features
• Zipcode surveys
• ...and more

Testing and Collaboration:

• Coordinate with the POS support team and vendors to conduct UAT (User Acceptance Testing) and SIT (System Integration Testing) for new features before rollout.

IT Infrastructure and Network Management:

• Server Room Management: Oversee the setup and maintenance of server rooms across office and store locations.
• Network Troubleshooting: Work closely with local network providers and internal teams to identify and resolve network issues.
• Security Compliance: Ensure infrastructure adheres to network security standards and best practices as defined by the security team.

IT Trainer for Store Teams:

• Conduct IT training for store teams, covering:
• Cash till systems
• IT support processes
• Self-service troubleshooting
• Data security awareness
• User account management

Skills:

• LAN-WAN
• Computer Networking
• Troubleshooting
• IT Hardware Support
• Project Management
• Mobile device management

SysOps NetOps Helpdesk Skills

• Install, configure and manage Jamf Pro (Jamf Connect, Single Sign-On, …).
• Integrate Jamf Pro with LDAP to create a mobility account.
• Research, build, and test Jamf Pro High Availability (HA).
• Manage DEP enrollment, Prestage enrollment, and Apple device management via Jamf Pro console.
• Create and configure profiles and policies for Apple devices (MacBook, iPhone, iPad, …).
• Create static and smart groups for devices and user accounts.
• Deploy and manage VPP and in-house apps.
• Deploy and manage Apple education software.
• Manage and control Apple devices using Jamf Pro.
• Create and manage Jamf Pro backups (configurations & database).
• Create, move, and delete users & computers in Active Directory (AD).
• Create DNS records and configure DHCP scopes.
• Configure computer groups and approve updates on the WSUS server.
• Install, configure, and operate WDS + MDT for deploying new PCs.
• Write CMD/PowerShell scripts (Windows) and Bash/Shell scripts (macOS/Linux) for automation.
• Troubleshoot network problems with the Network team.
• Manage IT inventory using Asset Tiger (500+ devices).
• Perform helpdesk duties for both macOS & Windows.
• Troubleshoot user issues through the Freshdesk ticket system.
• Technical Support
• IT Services
• macOS
• Mobile Device Management

SysOps Helpdesk

• Create, move, and delete users and computers in Active Directory (AD).
• Configure and manage DNS, DHCP, and WSUS servers.
• Install, configure, and operate WDS + MDT for deploying new PCs.
• Manage Wi-Fi connections via Aruba Access Points.
• Set up video conferencing devices (Polycom).
• Support cabling and server setup in the server room.
• Troubleshoot network issues (wired and wireless connections).
• Manage IT inventory and assign IT equipment to end-users.
• Set up and provide support for video conferencing equipment; familiar with various device models.
• Troubleshoot Windows operating system issues (Windows 7, Windows 10).
• Resolve issues related to Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.).
• Diagnose laptop problems (audio, graphics card, screen, power, etc.) and provide solutions or coordinate repairs.
• Contact vendors for laptop replacement or warranty claims.
• Troubleshoot printer issues (paper jams, low/out of toner, etc.).
• Provide support via phone, Skype for Business, or in-person.

• Monitor and solve problems of LS- Retail System to ensure the system work effectively.
• Update promotion programs, sale price to POS.
• Maintain and solve issue software & hardware related to POS computer.
• Send sale report to Sale managers.
• Backup sale information daily.
• Support users: Office, mail and other software in office.
• Set-up and manage printer server.
• Troubleshooting PC problems.
• Deploy operating system for new laptop/desktop, installing software, operation, PC ghost software.
• Create account domain, grant permission.