Microsoft Office (Excel, Word, PowerPoint)
Duy Ngo
Administrator
Stanton,CA
Summary
Self-motivated administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Administrator
BenchMaster Furniture
Anaheim, CA
2019.06 - Current
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Server
Pho 2000
Artisea, CA
2015.05 - 2021.01
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Bachelor of Arts - Business Administration
California State University - Fullerton
Fullerton, CA 2017.01 - 2018.12
Skills
Documentation and reporting
Office administration
Technical Support
Bookkeeping
Mail handling
Software
Quickbooks
Outlook
Timeline
Administrator
BenchMaster Furniture
2019.06 - Current
Bachelor of Arts - Business Administration
California State University - Fullerton
2017.01 - 2018.12
Server
Pho 2000
2015.05 - 2021.01