NGUYEN THANH DUY

• Execute prompt, precise drinks service at high-capacity events, minimizing customer waiting times
• Order beverage and equipment stock by analyzing sales and customer trends
• Ensure revenue target
• Branding under company's orientation
• Handle customer complaints
• Interviewed, hired, and trained staff on best bar practices, maintaining highly efficient service teams.
• Advertise the daily, weekly, and monthly promotions of the bar
• Create new menu for each event and holiday
• Ensure staff is following all beverage control and safety regulations

• - Build the restaurant system:
  + Organize the restaurant regulations and rules, service, and hygiene procedures
  + Create job descriptions and instructions for the staff
  + Monitor the implementation of processes, and improve operational efficiency
  + Develop operation plans for the staff
• Manage:
  + Operate, monitor, and supervise the entire operation of the restaurant
  + Represent the restaurant to work with contractors, suppliers, local authorities,...
  + Ensure security, fire safety, food hygiene
• Customers care:
  + Monitor customer response and needs
  + Establish and maintain relationships with customers
  + Expand, and find new sources of customers
• Manage the staff:
  + Organize a complete and effective staff structure
  + Train, supervise to improve the service capacity of employees
  + Propose rewards - punishments, resolve conflicts if any
• Financial management:
  + Propose operating cost limits
  + Monitor and ensure revenue and profit targets
  + Prepare daily revenue and expenditure reports

Managed cocktail bars: O.D Bar, A.L Bar, Tuy Long Bar

• Build operating procedures
• Ensure revenue target
• Coordinate daily activities
• Organize the structure and train the staff
• Monitor service quality
• Search, represent to deal with suppliers
• Take care of customers and expand customer relationships
• Propose plans to improve the quality of operation and service
• Build brand image following the company's orientation
• Solve problems that arise