Duong Gia Nghi
Ho Chi Minh City
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist Intern
The Myst Dong Khoi Hotel
Ho Chi Minh
02.2023 - 06.2023
- Printed out invoices for outgoing orders and services rendered.
- Ordered office supplies when needed.
- Handled all incoming mail, packages, deliveries, and courier services.
- Updated visitor logbook with relevant information on daily basis.
- Assisted with administrative tasks such as filing documents, data entry, and scanning paperwork.
- Managed the reception area, including keeping it clean and organized.
- Greeted guests and customers in a professional manner.
- Answered incoming calls and transferred them to the appropriate departments or personnel.
- Checked-in patients or visitors upon arrival at the reception area.
- Maintained records of patient visits in an accurate manner.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Reported suspicious individuals to supervisor.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled appointments for patients, clients, and other visitors.
Assistant Store Manager
Laking Fashion Shop
Ho Chi Minh
10.2022 - 02.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained inventory by checking merchandise to determine levels.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Sales Assistant
District One
Ho Chi Minh
01.2022 - 10.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Informed customers about current promotions and discounts.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Assisted in creating displays to promote products.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Bagged or packaged purchases and wrapped gifts.
- Recommended, selected and located merchandise based on customer desires.
Telephone Operator
Van Lang University
Ho Chi Minh
06.2021 - 08.2021
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Answered incoming calls in a professional, courteous and timely manner.
- Responded to customers' requests for assistance with various issues they were having.
- Maintained updated records of customer interactions, transactions, comments and complaints.
- Provided customer service to callers by answering questions and providing requested information.
- Handled incoming and outgoing calls according to standard operating procedures.
- Assisted customers with placing orders over the phone.
- Reported any issues that arose during telephone conversations to management for further investigation.
Admissions Coordinator
Van Lang University
Ho Chi Minh City
08.2020 - 10.2020
- Worked with team members to promote great customer service and pleasant work environment.
- Managed customer inquiries through phone calls, emails, or other forms of communication.
- Answered application and enrollment inquiries from public via telephone or email.
- Maintained accurate records of admissions data and statistics.
- Assisted students in completing admission forms and other related paperwork for speedy admissions process.
- Completed document faxing, bookkeeping and accurate filing.
- Maintained student admissions database with clear and complete student enrollment files.
- Assisted in the review of applications, transcripts, and other documents for admission decisions.
- Explained school policies and enrollment process to students and families.
- Provided guidance to prospective students regarding program requirements and options.
- Organized campus visits for admitted students, including tours, meetings with faculty members, and information sessions.
- Conducted walk-in and scheduled facility tours for prospective students.
Education
BBA - Hotel Management
Van Lang University
Go Vap, Ho Chi Minh City08-2023
Skills
- File Organization
- Document Management
- Scheduling Appointments
- Project Support
- Visitor Assistance
- Mail Handling
- Basic Bookkeeping
- Reception Area Maintenance
- Office Management
- Administrative Support
- Data Entry
- Time Management
- Multi-Line Telephone Systems
- Positive and Professional
- Verbal and Written Communication
- Multi-Line Telephone Skills
- Scheduling
Certification
- CTH Certificate Program, finished
- English Studies Certificate, finished
Languages
Vietnamese
First Language
English
Intermediate (B1)
B1
Timeline
Receptionist Intern
The Myst Dong Khoi Hotel
02.2023 - 06.2023
Assistant Store Manager
Laking Fashion Shop
10.2022 - 02.2023
Sales Assistant
District One
01.2022 - 10.2022
Telephone Operator
Van Lang University
06.2021 - 08.2021
Admissions Coordinator
Van Lang University
08.2020 - 10.2020
BBA - Hotel Management
Van Lang University
- CTH Certificate Program, finished
- English Studies Certificate, finished
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