Dung Pham
Ho Chi Minh City
Summary
With 10 years’ experience in the administrative and HR field, I have a passion for supporting and managing an office which is why I am targeting Office Management Roles.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Office and Event Manager
Nordcham Vietnam
01.2024 - Current
- Maintained detailed records of all events, including timelines, expenses, resources used, and participant feedback – this information was invaluable for refining processes and improving overall outcomes.
- Increased overall client satisfaction through consistent communication and proactive problem-solving during the planning process.
- Managed event logistics for successful trade shows, including vendor coordination, space allocation, and budgeting.
- Delivered high-quality educational sessions as part of the event program, contributing to positive attendee feedback scores.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team communication by introducing regular meetings, task tracking systems, and collaborative tools.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
Visa Assistant
U.S Consulate General
11.2019 - 5 2020
- Implement U.S, Immigration law and Department of State regulations.
- Provide officers with suggestions on visa processing and procedures.
- Communicate with visa applicants, petitioners and other service users during all phases of visa processing.
- Advise officers on local conditions, regulations, customs, and culture, as well as technical areas necessary to adjudicate complex cases.
- Engage all phased of visa processing including data entry, preparation of instruction packages, examination and verification submitted documents, interview translation, visa printing and dispatch.
- Provide customer service i.e applicants and petitioners, and advise officers through written and oral communication.
- Provide updates on case status, explain and clarify immigrant visa requirements.
- Process correspondence from NVC and the public in a timely and efficient manner.
- Assist the Information Unit in responding to inquiries from attorneys and members of Congress.
Business Support Officer
New Zealand Consulate - Immigration New Zealand
10.2017 - 12.2018
- Direct administrative activities for Immigration Department
- Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing supply requisitions; assigning and monitoring clerical functions
- Monitor/check and risk identify daily visa applications
- Design and manage day by day the HR management including payroll, updating/calculating the employee’s insurance and PIT
- Ensure suppliers are providing goods and services within budget and in an effective manner
- Maintain and develop the relationship with suppliers and stakeholder
- Be responsible for the first contact point between Visa Application Center (VAC) and Immigration New Zealand; and make sure the VAC deliver the good and efficient service to customer.
- Interview applicant for the process of visa assessment
- Daily banking, payment/ Monthly bank reconciliation
- Plan, coordinate and organize the process of office closure.
Business Support Officer
EU – Vietnam Business Network - Project of European Union
08.2015 - 04.2017
- Direct administrative and secretarial activities including travel, accommodation and visa arrangements
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled.
- Seek and evaluate new vendor and supplier in order to deliver quality goods at reasonable prices
- Manage executives’ schedules, calendars and appointments
- Organize facilities and manage 3 yearly trade missions’ details such as decor, catering, transportation, location, invitee list, special guests, equipment, promotional material, etc
- Establish relevant databases to support outreach and promotion activities
- Be responsible as the first contact point of EEN (Enterprise Europe Network) with Vietnamese companies including connect the European and Vietnamese companies to grown business and accompanying official Vietnamese delegations to attend international tradeshows
- Involve in recruitment process by screening resume, and phone interviewing potential candidate.
Personal Assistant of General Director
Haysom Architects Vietnam Ltd
05.2012 - 12.2013
- Assist General Director with secretarial duties i.e
- Appointment, traveling, accommodation
- Support the General Director in internal, external affairs and relationships with companies, organizations and authorities as assigned
- Receive and check up all official letters, documents from departments before submitting to General Director
- Coordinate and work with other departments and Australia teams for all projects, tenders in order to meet deadline
- Plan and organize petty cash
- Make and translate contract
- Arrange meeting and taking minutes
- Using a range of office software, including email, spreadsheets and databases; Manage filing systems
- Develop and implement new administrative systems, such as record management recording office expenditure and managing the budget
- Organize the office layout and maintain supplies of stationery, equipment, and the air condition of the office and arrange for necessary repairs
- Local the recruitment of new staff, carry out staff appraisals, manage performance and discipline staff.
Assistant Director of Sales
Legend Hotel Saigon
08.2009 - 05.2012
- Assist the Director of Sales and Sale Managers with secretarial duties
- Receive and check up all official letters, documents from departments before submit to Director of Sales
- Running administrative system for Sales Department
- Coordinate closely with Marketing Department for sales promotion, Corporate campaigns, hotel events, Exhibition, Trade Show
- Organizing for Department meeting/training
- Assistant Director of Sales subject to request
- Prepare meeting and take meeting minutes, distribute to every meeting members
- Handle all administrative duties including making and filling contract of Sales and Marketing Department
- Make monthly sales report (Market segment, target, Nationality segment.
Education
Bachelor of Arts - French Language And Literature
University of Social Sciences And Humanities - Ho Chi Minh City, Vietnam
Ho Chi Minh CitySkills
- Multitasking abilities
- Customer service
- Problem-solving
- Results oriented
- Time management
- Communications
References
To be provided upon request
Timeline
Office and Event Manager
Nordcham Vietnam
01.2024 - Current
Visa Assistant
U.S Consulate General
11.2019 - 5 2020
Business Support Officer
New Zealand Consulate - Immigration New Zealand
10.2017 - 12.2018
Business Support Officer
EU – Vietnam Business Network - Project of European Union
08.2015 - 04.2017
Personal Assistant of General Director
Haysom Architects Vietnam Ltd
05.2012 - 12.2013
Assistant Director of Sales
Legend Hotel Saigon
08.2009 - 05.2012
Bachelor of Arts - French Language And Literature
University of Social Sciences And Humanities - Ho Chi Minh City, Vietnam
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