Travelling
Do Thi Tra
Hospitality- Traveller
Ho Chi Minh
Summary
Energetic and multilingual cabin crew member with dynamic interpersonal skills for over 7 years working for national airline.
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise.
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages.
Overview
14
14
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Cabin crew
Vietnam Airlines
10.2016 - 06.2023
- Focused on customer satisfaction Ensured the safety and comfort of the passengers Delivered excellent customer service
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Guest relations officer
Intercontinental Hanoi Westlake
08.2016 - 09.2016
- Focused on customer service, built partnerships with other departments to ensure that guests' needs are attended to promptly
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained consistent positive customer feedback.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Monitored guest feedback, using to improve service and departmental operations.
- Provided guest assistance and recommendations for tourist attractions.
Sales Manager
Hanoi Delano hotel
02.2016 - 06.2016
- Reworked and implemented communication tools (website, etc.) Sold products by establishing contacts, developing and maintaining strong relationships with customers Increased the clients for the hotels
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Personal assistant for foreign teacher
Vinschool
08.2015 - 02.2016
- Completed all the tasks given such as: prepare the lessons, contact with student’s parents Produced documents, briefing papers, reports and presentations Arranged schedules and travel itineraries (tickets, hotels...)
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Receptionist - Customer care
Hanoi Boutique Hotel
11.2012 - 06.2015
- Guest public relations at Hanoi Boutique hotel Greeted guests, assist with guest check –in and check –out process Managed a 40-room full service at Boutique hotel Monitored room availability using Folio software Received guests’ complaints and satisfactorily resolved issues Greeted all guests in a courteous and professional manner Served as public relations representative for the hotel Supervised and trained the new receptionists, monitored the appearance and performance of the front desk staff
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Sales executive
Paramount
01.2010 - 10.2012
- Managed the sales operation of the hotel to accomplish business goals Advised management on best strategies to achieve firm’s business development Kept in close contact with clients Gathered customer satisfaction surveys Regularly updated contact database
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
English tutor
06.2009 - 12.2010
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Met with students and discussed educational goals and expectations.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Word/Excel/PowerPoint -
English: Advanced -
Bac Ninh
Bac NinhSkills
Organization skillsundefined
Certification
MAJOR IN SECRETARIAL SKILLS FOR FOREIGN OFFICE
Accomplishments
- Awarded the Employee of the Month prize for handling intense situations with poise and compassion
- Supervised team of 5 staff members at Hanoi Boutique hotel
- Received a commendation from the supervisor for delivering excellent service to the passengers
Interests
Reading
Gym
Timeline
BUSINESS ADMINISTRATION
09-2020
Cabin crew
Vietnam Airlines
10.2016 - 06.2023
Guest relations officer
Intercontinental Hanoi Westlake
08.2016 - 09.2016
Sales Manager
Hanoi Delano hotel
02.2016 - 06.2016
Personal assistant for foreign teacher
Vinschool
08.2015 - 02.2016
Receptionist - Customer care
Hanoi Boutique Hotel
11.2012 - 06.2015
MAJOR IN SECRETARIAL SKILLS FOR FOREIGN OFFICE
09-2011
Sales executive
Paramount
01.2010 - 10.2012
English tutor
06.2009 - 12.2010
Word/Excel/PowerPoint -
English: Advanced -
Bac Ninh
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