Don Melbert Gubalane
Customer Support Executive
Mati City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Executive
REsimpli LLC
04.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound chats while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average chat time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Associate
Awesome OS
08.2017 - 04.2021
Customer Service Associate
Convergys Davao
06.2016 - 06.2017
Executive Operations
Teleperformance
01.2015 - 01.2016
Customer Service Associate
ePerformax Cebu
04.2014 - 12.2014
Admin Coordinator
Boracay Haven Resort
12.2013 - 04.2014
Front Desk Associate
Sol Marina Boracay
07.2013 - 11.2013
Front Desk Associate
Chateau Del Mar Hotel
01.2013 - 06.2013
Customer Service Associate
Cyber City Teleservices
10.2012 - 12.2012
Outbound Sales Representative
Sycore Business Solutions
11.2011 - 05.2012
Education
Bachelor of Science - Hospitality Management
Mats College of Technology
Davao City 05.2001 -
Skills
Fluent in English (verbal & written)
Computer literate
Passionate about travel
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Customer engagement
Call center experience
Live chat support
Presentation skills
Technical support
Personal Information
- Height: 5’6”
- Weight: 65 kg
- Father's Name: Alberto J. Gubalane Jr.
- Mother's Name: Melinda B. Gubalane
- Place of Birth: Mati City, Davao Oriental
- Date of Birth: 03/04/92
- Gender: Male
- Religion: Roman Catholic
Timeline
Customer Service Executive
REsimpli LLC
04.2021 - Current
Customer Service Associate
Awesome OS
08.2017 - 04.2021
Customer Service Associate
Convergys Davao
06.2016 - 06.2017
Executive Operations
Teleperformance
01.2015 - 01.2016
Customer Service Associate
ePerformax Cebu
04.2014 - 12.2014
Admin Coordinator
Boracay Haven Resort
12.2013 - 04.2014
Front Desk Associate
Sol Marina Boracay
07.2013 - 11.2013
Front Desk Associate
Chateau Del Mar Hotel
01.2013 - 06.2013
Customer Service Associate
Cyber City Teleservices
10.2012 - 12.2012
Outbound Sales Representative
Sycore Business Solutions
11.2011 - 05.2012
Bachelor of Science - Hospitality Management
Mats College of Technology
05.2001 -