Doan Minh Hieu Nguyen
Ha Noi
Summary
Motivated and results-driven Food & Beverage Manager with a proven track record in successfully managing operations, developing new products, and increasing customer satisfaction. Skilled in analyzing market trends, gathering customer insights, and implementing data-driven solutions. Strong leadership and communication skills enable effective collaboration with diverse teams to achieve business goals.
Overview
5
5
years of professional experience
Work History
Food and Beverage Supervisor
Bisha Hotel Toronto
05.2021 - 02.2024
- Managed scheduling of staff in accordance with budget constraints and labor laws
- Trained new hires in proper food handling techniques and safety regulations
- Analyzed employee feedback surveys to determine areas needing improvement in the dining experience
- Ensured compliance with local health department regulations regarding food storage, rotation, temperature controls and sanitation standards
- Audited cash drawers at the end of each shift to verify accuracy of transactions
- Maintained an up-to-date knowledge of all menu items, ingredients and preparation methods
- Investigated customer complaints promptly and took corrective action as needed
- Provided ongoing coaching and mentoring for employees in order to improve their job performance
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees
- Supervised cleaning activities at the end of each shift to maintain a sanitary environment
- Ensured compliance with health department regulations regarding food safety standards
- Established procedures for ordering alcoholic beverages that complied with state liquor laws
- Ordered supplies from vendors on a regular basis according to established guidelines
- Reviewed weekly sales reports to identify trends in sales volume for menu items
- Resolved customer complaints promptly in a professional manner
- Implemented cost-saving initiatives such as portion control measures, waste reduction strategies and energy conservation efforts
- Maintained clean work environment by enforcing sanitation standards.
Room Service Server
Bisha Hotel Toronto
05.2020 - 05.2021
- Followed up with guests regarding order quality to satisfaction
- Assessed quality of food and beverage products prior to delivery
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery
- Took telephone orders, billed items to rooms and communicated orders to kitchen
- Answered guest questions related to pricing and food and beverage ingredients
- Resolved guest concerns and issues quickly and effectively
- Delivered pleasant guest experiences with friendly service and caring demeanor
- Practiced food safety and sanitation habits and followed compliance requirements
- Suggested food and beverage upsells to guests to maximize profits
- Maintained clean, neat and professional uniform to promote positive corporate image
- Prepared silverware roll-ups, took out trash and washed dishes
- Communicated effectively with colleagues in order to coordinate the timely delivery of orders
- Managed cash transactions accurately during peak hours
- Set up, maintained, and broke down catering events efficiently
- Trained new team members on company policies and procedures.
Server
The Chase Fish and Oyster
08.2019 - 05.2020
- Provided exceptional service to high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted customers, answered questions and recommended specials to increase profits
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Assisted in training new servers
- Stocked service areas with supplies during slow periods
- Demonstrated thorough knowledge of menu items, ingredients, and allergens.
Education
Culinary Arts -
George Brown College
2022
Skills
- Research and trend analysis
- Presentation
- Beverage knowledge
- Financial management
- Brand building
- KPI tracking
- Digital Marketing
- Catering Coordination
- Menu development
- Staff Leadership
- Culinary techniques
- Customer Service
- Social media and promotions
Languages
English
Advanced
C1
Timeline
Food and Beverage Supervisor
Bisha Hotel Toronto
05.2021 - 02.2024
Room Service Server
Bisha Hotel Toronto
05.2020 - 05.2021
Server
The Chase Fish and Oyster
08.2019 - 05.2020
Culinary Arts -
George Brown College
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