- Conceptualizing and orchestrating the end-to-end development of global B2B commerce, dealer portal, and ERP platforms across APAC, LATAM, EMEA, and ANZ (excluding US & Canada), delivering scalable, enterprise-grade solutions for 2,500+ international dealers.
- Commanding cross-functional teams of 8+, collaborating with 5–6 product managers to synchronize interdependent deliverables, ensure roadmap fidelity, and maximize strategic business outcomes.
- Defining and executing product vision, strategic roadmaps, and prioritization frameworks, harmonizing business objectives, customer impact, and technical feasibility.
- Driving quantifiable outcomes: 15% uplift in Customer NPS, 25% acceleration in delivery velocity, and 20% improvement in dealer engagement.
- Pioneering automation initiatives and workflow optimization, enhancing release reliability, SLA adherence, and operational efficiency across multiple regions.
- Spearheading ERP and MRP system enhancements for Polaris Vietnam plant, streamlining complex workflows, mitigating stakeholder misalignments and achieving significant operational efficiencies.
- Leveraging ERP expertise to integrate backend operations into the global plant portal, enabling seamless scalability and end-to-end process transparency.
- Delivering 15% faster time-to-market & 5% reduction in operational costs through digital process reengineering and feature automation.
· Guided technical teams in design, development, and deployment of digital platforms.
· Delivered solutions across multi-regional, complex requirements.
· Modernized platforms and resolved recurring system challenges.
· Improved operational workflows through structured processes and automation.
· Mentored team members and cultivated collaboration culture.
· Gathered requirements and analyzed systems for global B2B and internal applications.
· Partnered with product and engineering teams to align solutions with business needs.
· Supported dealer and stakeholder requirements with effective proposals.
· Built foundation for larger transformation initiatives.
· Gained deep understanding of business processes and product functionality.
Product Strategy & Roadmap Planning