Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Reliable flight attendant with wealth of expertise in airline industry. Offers superb work ethic and motivated, service-driven personality. Looking to join top carrier.
Hi, I’m
Dien Nguyen
Thanh Hoa,Vietnam
Summary
Overview
9
years of professional experience
8
years of post-secondary education
1
Certification
Work History
Ronin Studio LLCBim Son Town, Thanh Hoa Province, Vietnam
Customer Service Assistant and HR Executive
10.2021 - 12.2023
Job overview
- Communicate within departments to keep the workflow as smoothly and effectively as possible.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
Emirates AirlinesDubai, U.A.E
Cabin Crew
07.2016 - 07.2020
Job overview
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
- Greeted passengers upon boarding and exiting aircraft.
- Directed passengers to assigned seats and provided pre-flight instructions.
- Properly communicated between the flight deck and the cabin crew prior to and during flights.
- Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
- Answered passengers questions and efficiently provided solutions to issues arising during flights.
- Maintained calmness and composure during emergency situations.
- Reassured passengers during turbulent flights and during unavoidable delays.
VietJet AirHo Chi Minh City, Vietnam
Cabin Crew
10.2015 - 07.2016
Job overview
- Maintained high standards of cleanliness and personal appearance, promoting sense of professionalism and passenger confidence in crew.
- Inspected aircraft interior prior to, during and after flights, ensuring emergency equipment was in place.
- Greeted passengers as they entered the aircraft and showed them to their seats.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
- Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
- Regularly monitored cabin throughout flight to verify security.
- Properly communicated between the flight deck and the cabin crew prior to and during flights.
Le Me'ridien SaigonHo Chi Minh City, Vietnam
Front Desk Receptionist
03.2015 - 10.2015
Job overview
- Greeted guests and facilitated check-in and check-out procedures.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Registered guest information on hotel database to maintain accuracy.
- Directed customer calls and communicated messages to relevant team members.
- Collaborated with housekeeping and maintenance to address needs of guests.
Mandarine Saigon RestaurantHo Chi Minh City, Vietnam
Food Server
07.2014 - 03.2015
Job overview
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Stocked up drinks and bar snacks ahead of shift to meet demands of peak business hours.
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
- Topped up condiment and cutlery stations to meet customer demand.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
Education
Vietnam Personal Trainer AcademyHa Noi City, Vietnam
from Personal Trainer Certificate
06.2022
University Overview
Amway UniversityVietnam
from 3S Champion
12.2023
University Overview
Vietnam Aviation AcademyHo Chi Minh City, Vietnam
Bachelor's Degree from Bussiness Administration
09.2008 - 04.2016
University Overview
Skills
- Customer services
- Customer experience
- Transaction processing
- Safety protocol
- Emergency procedures
- Inflight entertainment systems proficiency
- Decision-making
- Conflict resolution
- First Aid
Certification
Airlines Customer Satisfaction Pre-opening Flight Safety Aviation Security Front Office
Languages
English
Advanced
Vietnamese
Native
Timeline
Amway University
from 3S Champion
12.2023
Vietnam Personal Trainer Academy
from Personal Trainer Certificate
06.2022
Customer Service Assistant and HR Executive
Ronin Studio LLC
10.2021 - 12.2023
Cabin Crew
Emirates Airlines
07.2016 - 07.2020
Cabin Crew
VietJet Air
10.2015 - 07.2016
Front Desk Receptionist
Le Me'ridien Saigon
03.2015 - 10.2015
Food Server
Mandarine Saigon Restaurant
07.2014 - 03.2015
Vietnam Aviation Academy
Bachelor's Degree from Bussiness Administration
09.2008 - 04.2016
Airlines Customer Satisfaction Pre-opening Flight Safety Aviation Security Front Office
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