Darragh O’Connor
Kerry
Summary
Knowledgeable and dedicated customer service professional with extensive experience in motor industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Service Advisor
Kelliher’s Toyota
05.2023 - 07.2025
- Booking in customers vehicles for service and CVRT testing.
- Assigning jobs to mechanics.
- Relaying to customers information from the mechanics regarding any issues with their vehicles. And what actions and costs are associated with rectifying these issues.
- Follow up with mechanics regarding time frame for jobs to be completed.
- Ensuring customers cars are returned in pristine condition.
- Creating and invoicing jobs and receiving payments.
- Following up on any outstanding invoices.
- Ordering parts as required.
Motor Vehicle Technician
Liam Lynch, Skoda
05.2022 - 05.2023
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Maintained a clean and organized workspace to increase productivity and ensure a safe working environment.
- Boosted revenue by upselling appropriate services, accessories, or parts when needed.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Performed safety and emissions inspections.
- Maintained accurate records of time and materials required to perform repairs and service.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Replaced shocks, clutch and flywheels.
Motor Vehicle Technician
Adams, Tralee
12.2019 - 05.2022
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Performed routine maintenance tasks such as oil changes, tire rotations, brake pad replacements to maintain vehicle longevity.
- Maintained a clean and organized workspace to increase productivity and ensure a safe working environment.
- Utilized advanced diagnostic tools effectively to identify underlying mechanical issues quickly.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Mechanical Operative
Kostal, Abbeyfeale
08.2018 - 12.2019
- Build and test on-board chargers for electric & hybrid cars.
- Inspect the finished product & sign off on it.
- Packing the parts for shipment.
Education
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Causeway Comprehensive School
Causeway, Co. KerryApprenticeship - Motor Mechanics
Solas
Ireland Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Repairs scheduling
- Client rapport
- Team collaboration
- Data entry
- Service order flow
- Mechanical aptitude
- Relationship building
References
- Gerard, McCarthy, 066-7120000, Kellihers
- Donie, Shine, 066-7149730, Adams of Tralee
Hobbies and Interests
I have a keen interest in hurling and football. I am also involved with the local camogie club. I am a qualified camogie referee and would ref a lot of underage club matches. I enjoy travelling and meeting new people.
Personal Details
- Name: Darragh O’Connor
- Address: Causeway, Co. Kerry
- Telephone No: 085-1954719
- E-mail Address: darragh595@gmail.com
Timeline
Service Advisor
Kelliher’s Toyota
05.2023 - 07.2025
Motor Vehicle Technician
Liam Lynch, Skoda
05.2022 - 05.2023
Motor Vehicle Technician
Adams, Tralee
12.2019 - 05.2022
Mechanical Operative
Kostal, Abbeyfeale
08.2018 - 12.2019
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Causeway Comprehensive School
Apprenticeship - Motor Mechanics
Solas